CallPilot and Call Center Guides | Nortel Networks BCM50 manual

30 Chapter 1 Getting started with BCM50

BCM50 LAN CTE Configuration Guide (N0027154)

BCM50 Networking Configuration Guide (N0027156)

BCM50 System Overview (N0027157)

BCM50 Analog Device Installation and Configuration Guide (N0035159) BCM50 Telset Administration Guide (N0027176)

BCM50 Unified Messaging Installation and Maintenance Guide (N0027179) BCM50a Integrated Router Configuration Guide (N0027181)

BCM50e Integrated Router Configuration Guide (N0027182) BCM50 Call Detail Recording Guide (N0027926)

BCM50 Digital Telephone Installation and Configuration Guide (N0027330) BCM50 Telephone Features User Guide (N0027160)

CallPilot and Call Center Guides

Call Center Agent Guide (N0027187)

Call Center Set Up and Operation Guide (N0027203)

Call Center Supervisor Guide (N0027206)

CallPilot 2.5 Unified Messaging Addendum (N0027223) CallPilot 2.5 Unified Messaging User Guide for Internet Clients CallPilot 2.5 Unified Messaging User Guide for Lotus Notes CallPilot 2.5 Unified Messaging User Guide for Microsoft Outlook CallPilot 2.5 Unified Messaging User Guide for Novell GroupWise CallPilot Call Center Telephone Administration Guide (N0025637) CallPilot Fax Set Up and Operation Guide (P0606017)

CallPilot Fax User Guide (N0027227)

CallPilot Manager Set Up and Operation Guide (N0027247)

CallPilot Message Networking Set Up and Operation Guide (N0027249) CallPilot Message Networking User Guide (N0027253)

CallPilot Programming Record (N0027404)

CallPilot Quick Reference Card - CP Interface (N0027401) CallPilot Quick Reference Card - NVM Interface (N0027379)

CallPilot Quick Reference Card - Remote Users (CP Interface) (N0027359) CallPilot Quick Reference Card - Remote Users (NVM Interface) (N0027346) CallPilot Reference Guide (N0027332)

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Nortel Networks BCM50 manual CallPilot and Call Center Guides

Contents

BCM50 Installation and Maintenance Guide Copyright Nortel Networks Limited N0027152 BCM50 Installation and Maintenance Guide Software License Nortel Networks Installing the main unit Task List Using Element Manager to set the basic parameters Task List Replacing a power supply Task List N0027152 Contents Contents Chapter Viewing the BCM50 system LEDs Chapter Installing the main unit Chapter Configuring the BCM50 system Chapter Connecting the BCM50 system to the LAN and WAN 194 Index Contents N0027152 Regulatory information North American regulatory informationCanadian Notice EMI/EMC FCC Part Federal Communications Commission FCC NoticeRinger Equivalence Number REN Regulatory information Important safety instructions Installation Safety Use of a music source Enhanced 911 configuration Radio-frequency interferenceTelecommunication registration International regulatory information Additional safety information ITU standardization compliance About this guide ChapterGetting started with BCM50 Purpose BCM50 key elements About BCM50Organization BCM50 includes the following key elements BCM50 features Symbols and conventions used in this guide Related publications Example Use the info commandWhichever set you are using Indicates book titles CallPilot and Call Center Guides How to get help If you do not see an appropriate number in this list, go to 44-191-555-7980 800-4NORTEL Use Express Routing Code ERC 1063#European Free phone 00800 800 Emeahelp@nortel.com Mail Getting started with BCM50 N0027152 Introducing the BCM50 hardware Main units BCM50 main unit ports and connectors Introducing the BCM50 hardware Port/connector Description Expansion unit ports/connectors and descriptions Expansion unit and media bay modules Media bay modules Expansion unit Main unit Trunk MBMs Module type What it does Special notes Digital trunk media bay module Brim faceplate Station MBMs Sheet 1 Introducing the BCM50 hardware Station MBMs Sheet 2 DSM Analog station media bay modules ATA2 ASM8 ASM8+ Gasm Gasi BCM50 hardware Rackmount shelf Patch panel Wallmount bracket Wiring field card WFC Wallmount bracket Power supply Power supply adapter cord international usersBCM50 components Uninterruptable power supply Hard disk Cooling fanCooling fan RJ-21 telephony connector Analog telephones Field-replaceable units Router cardField-replaceable units Telephones and adapters Introducing the BCM50 hardware Media bay modules Introducing the BCM50 hardware ABC Accessories Introducing the BCM50 hardware N0027152 Viewing the BCM50 system LEDs System status LEDsViewing the BCM50 system LEDs LAN port LEDs System status LEDs during startup or rebootPower Status Description System status LEDs states and descriptions LAN port LED locations Status Description Adsl router LEDs BCM50a only Describes the possible Adsl router LED statesAdsl router LED descriptions LAN port LED indicators Ethernet router LEDs BCM50e onlyDescribes the possible Ethernet router LED states Following MBMs have additional LEDs Media bay module LEDs expansion units onlyDescribes the possible MBM LED states MBM LED descriptions DTM LED functions DTM LEDsDescribes the functions of the DTM LEDs Status Descriptions Brim LEDs Describes the functions of the Brim LEDsBrim LED functions BCM50 main unit no integrated router Determining Dhcp server configuration and IP addressDetermining Dhcp server configuration and IP address If an external Dhcp server is not present BCM50a or BCM50e with integrated router If an external Dhcp server is present To disable the Dhcp server on the main unit Page Installing the BCM50 system Installing the BCM50 system Tasks Description Link to Supplies, and tools on Installing telephones Installing the BCM50 system N0027152 Environmental requirements Checking the installation prerequisitesChecking the installation prerequisites Electrical requirements Site telephony wiring requirements Digital loop Basic hardware System equipment, supplies, and toolsAnalog loop Optional equipment Other hardware and tools Installing the main unit Shows the steps required to install the main unit Installing the BCM50 unit in an equipment rack Installing the main unitUnpacking the main unit To install the rackmount shelf in an equipment rack Installing the BCM50 unit on the rackmount shelf To install the BCM50 unit on the rackmount shelf Attach the units to the rackmount shelf N0027152 To install a BCM50 unit on top of another unit To install the power supply on the rackmount shelfTo install the patch panel optional Installing the BCM50 unit on the wall To install the BCM50 wallmount bracket Wallmount bracket To install the BCM50 unit on the wallmount bracket Wallmount lock in unlock position Attach the BCM50 unit to the wallmount bracket Installing the wiring field card optional To install the WFCRepeat for each BCM50 power supply Installing the BCM50 unit on a desktop or shelf To install the BCM50 unit on a desktop or shelf Next step Installing an expansion unit Installing an expansion unit Unpacking the expansion unit Verifying the media bay module switch settings To set Gasm dip switches To set Gatm dip switchesGasm dip switch settings switch Installing a media bay module in an expansion unit Installing the expansion unitTo install a media bay module MBM Installing an expansion unit N0027152 Connecting the cables to the BCM50 system Connecting the cables to the BCM50 system Connecting the expansion unit Expansion unit Connecting the expansion unit to the BCM50 Main Unit To connect an expansion unit Default Extension numbers Line numbers Connecting the power supplyDefault line and extension numbers Expansion port To connect a power supply using a UPS To connect a power supply without a UPS Connecting the lines and extensions Wiring warnings Read the warnings in Wiring warnings on To connect the lines and extensions Connecting telephone lines to the expansion units To connect telephone lines to DTM, BRIM, or 4x16 MBMs Connecting extensions to the expansion units To connect analog telephone lines to the GATM4 or GATM8To connect extensions to DSM16, DSM32, ASM8, or 4x16 MBMs Connecting the auxiliary equipment Connecting an auxiliary ringer To install an auxiliary ringer Connecting an external paging systemTo install an external paging system Connecting an external music source Tip Paging tips To connect the music source using the music source jack Music source jack To connect the cables to the wiring field card optional To connect the cables to the patch panel optional Next step Installing telephones and peripherals System telephonesAnalog terminal adapter Installing telephones and peripherals Installing an emergency telephoneTo install the emergency telephone Central Answering Position CAP/eCAP Installing IP Phones Installing T7406 cordless systems Installing telephones and peripherals N0027152 Refer to on page 45 for ATA2 specifications Installing the analog terminal adapterConfiguration overview Analog telephone This section provides information on installing the ATA2 Installing the ATA2Connecting the ATA2 Installing the analog terminal adapter Mounting the ATA2 Chapter Installing the analog terminal adapterTo connect the ATA2 To mount the ATA2 on a wall Test insertion loss measurement ATA2 back view Mounting keyhole slots Configuring the ATA2 Installing the analog terminal adapter N0027152 Configuring the BCM50 system Configuring the BCM50 system Initial parameters overview Initial parameters Startup parameters overview Startup parameters Configuring the BCM50 system N0027152 Using Telset Administration to set the basic parameters Using Telset Administration to set the basic parameters Configuring the initial parameters To configure the IP addressTo enter the keycodes To configure the modem To select the region To select the telephony startup template and startDN To initialize voice mailTo create Telset user accounts Next step Page Using Element Manager to set the basic parameters Using Element Manager to set the basic parameters Accessing the BCM50 system To download and install Element ManagerTo connect to the BCM50 system To configure the IP subsystem Modify IP Settings attributesAttribute Description To configure the start-up template for telephony services Cold Reset Telephony attributesAttribute Quick Install Wizard attributes Configuring the startup parametersClick Install To enter a name for your system To configure the date and time settings To configure Dhcp server settingsDate and Time attributes Dhcp server general settings attributes To configure IP PhonesConfigure the Dhcp server attributes see Table IP Terminal Global Settings attributes Modify Snmp Settings attributes To configure Snmp settingsTo configure Snmp community strings Click Add.... The Add Community String dialog box opens To create user accounts To configure the Snmp manager listConfigure the Add Community String attributes. see Table Click Ok Repeat steps 4 to 6 to add more community strings Click Ok Repeat steps 4 to 6 to create more user accounts Using the Startup Profile to configure parameters Using the Startup Profile to configure parameters Startup Profile requirements Configuring basic parameters To download the Startup Profile templateTo customize a Startup Profile for your system To load the Startup Profile data onto the BCM50 system Next step Using the Startup Profile to configure parameters N0027152 Completing the initial installation optional Completing the initial installation optional Configuring the media bay module To configure the MBMs Configuring modem settings Checking for software updatesConfiguring voice mail Performing a backup Customizing security policies Connecting the BCM50 system to the LAN and WAN Connecting the BCM50 system to the LAN and WAN LAN ports on the main unit Sheet 1 Connecting the BCM50 system to the LANDescribes the function and use of each of the ports Port name Function To connect the BCM50 system to the LAN LAN ports on the main unit Sheet 2 BCM50a main unit Connecting the BCM50 system to the WANTo connect the BCM50e main unit to the WAN BCM50e main unit To connect the BCM50a main unit to the WAN Proceed to Next step Connecting the BCM50 system to the LAN and WAN N0027152 Testing basic BCM50 functionality Testing basic BCM50 functionalityTo test the main unit To test the main unit without a valid keycode To troubleshoot the main unitTo test the expansion unit To troubleshoot the expansion unit To test the MBMTo test a station MBM To determine why an MBM does not appear in Element Manager To determine why the ATA2 does not functionTo test a trunk MBM Reset to factory settings To determine why there is no dial tone at the ATA2To check the ATA2 wiring Reset levels Activate the reset featureTo perform a Level 1 and Level 2 reset Set Testing basic BCM50 functionality Level 1 reset Level 2 reset Replacing the BCM50 system components Replacing the BCM50 system components Replacing the BCM50 system components N0027152 Replacing a power supply Replacing a power supply To remove the power supply Preparing the system for maintenanceRemoving the power supply Check for a recent backup of the BCM50 system programming Connect the new power supply To connect the new power supplyReturning the system to operation Replacing a power supply N0027152 Replacing a main unit Replacing a main unit To disconnect the cables Removing the main unit To remove a rackmounted main unitTo remove a wallmounted main unit Installing the new main unit To remove a desktop mounted main unitTo connect the cables To return the system to operation Replacing a main unit N0027152 Refer to the following procedures to replace an MBM Replacing a media bay moduleReplacing a media bay module To remove the MBM Remove an MBM To insert the new MBM Replacing a media bay module N0027152 Replacing an expansion unit Replacing an expansion unit Disconnecting the cables Removing the expansion unitTo disconnect the expansion unit cables To remove a rackmounted expansion unit To remove a wallmounted expansion unitTo remove a desktop-mounted expansion unit Removing the MBM Inserting the MBM in the new expansion unit Installing the new expansion unit Replacing an expansion unit Replacing an internal component Replacing an internal component Special tools Removing the main unit To open the main unit case Opening the main unit caseTo remove a desktop-mounted main unit Ensure that all the cables are removed from the main unit BCM50 case screws Use one of the following procedures to remove the component Removing an internal componentLift the top of the case off of the BCM50 unit To remove the hard disk Hard disk cables To remove the fan Hard disk and bracket screws To remove the router card Fan Inserting the new component To insert the new hard disk Insert screws Perform a restore or manual reprogram of the system To insert the new fan Closing the main unit case To insert the new router cardTo close the main unit case Installing the main unit Replacing the top of the case To return the BCM50 system to operation Replacing an internal component RJ-21 telephony connector wiring chart Appendix a RJ-21 telephony connector wiring chartAppendix a RJ-21 telephony connector wiring Sheet 2 Appendix B LAN ports wiring chartAppendix B LAN ports wiring chart BCM50a BCM50e Lists the wiring details for the LAN ports LAN port wiringPin Signal Appendix C WAN ports wiring chart WAN ports wiring chartOn page 210 list the wiring details for the WAN ports RJ-11 WAN port wiring RJ-45 WAN port wiring Appendix D Expansion ports wiring chart Expansion ports wiring chartLists the wiring details for the expansion ports Expansion port wiring Sheet 1 FS256 Receive Data + FS256 Receive Data Default line numbers on Line type Expansion port DTM wiring chartAppendix E DTM wiring chart Appendix E Appendix E DTM wiring chart N0027152 Appendix F Brim wiring chart Brim wiring chartOn page 216 list the wiring details for the RJ-45 ports Brim RJ-45 port wiring Appendix F Brim wiring chart Brim line numbering Default line numbers on Port number Expansion port GATM4 RJ-21 connector wiring Sheet 1 Gatm wiring chartAppendix G Gatm wiring chart Appendix G GATM8 RJ-21 connector wiring Sheet 1 Ring Slate-Violet Appendix G Gatm wiring chart N0027152 4x16 RJ-11 port wiring 4x16 wiring chartsAppendix H 4x16 wiring charts Appendix H 4x16 RJ-21 connector wiring Sheet 1 Lists the wiring details for the RJ-21 connector onAppendix H 4x16 wiring charts 4x16 default line numbering Default line number on Port number Expansion port Tip Black-Brown Appendix H 4x16 wiring charts N0027152 DSM16 and DSM32 RJ-21 connector wiring Sheet 1 DSM16 and DSM32 wiring chartsAppendix I DSM16 and DSM32 wiring charts Appendix 242 Set Pin Connection Wire color RJ-21241 243 Appendix J ASM8, ASM8+, and Gasm wiring chart ASM8, ASM8+, and Gasm wiring chartLists the wiring details for the RJ-21 connector on the ASM ASM RJ-21 connector wiring Sheet 1 Default DN on Set Pin Connection Expansion port No connection Violet-Slate Slate-Violet Regional default system values Appendix KSystem region attributes Appendix K System region attributes Regional language default valuesDefault languages by region South/Central America language support Regional media bay module availability Regional caller ID display formatsRegional companding law Companding law by region Regional PRI line protocol support Shows the PRI line protocol support by regionPRI line protocol supported, by region Sheet 1 Isdn line services Isdn line servicesMcdn over PRI SL-1 Time/date formats based on language Protocol Region Available Isdn servicesDefine time zones by country and language Language/Country Time/Date format System defaults Region defaults Sheet 1 Restriction filter defaults Appendix K System region attributes Region defaults Sheet 2Default dialing restrictions, by profile Digital trunk types and descriptions Sheet 1 Digital trunk typesProvides a description of the types of digital trunk types Digital trunk Description Types CallPilot regions CallPilot region default languages by countryDefault voice mail Analog trunk types CallPilot feature default anomalies Spain Sweden Switzerland Appendix K System region attributes N0027152 Index Numerics Index Dhcp LED PRI CAP Index N0027152