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Nortel Networks BCM50 manual How to get help

Models: BCM50

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Chapter 1 Getting started with BCM50 31

CallPilot Telephone Administration Guide (N0027331)

Central Answering Position (CAP) User Guide (P0603480)

Hospitality Features Card (N0027326)

i2050 Software Phone Installation Guide (N0022555)

IP Phone 2001 User Guide (N0027313)

IP Phone 2002 User Guide (N0027300)

IP Phone 2004 User Guide (N0027284)

NCM Release Notes and Installation Guide (N0027265)

Personal Call Manager User Guide (N0027256)

System-wide Call Appearance (SWCA) Features Card (N0027186)

T24 KIM Installation Card (P0603481)

T7000 Telephone User Card (P0912061)

T7100 Telephone User Card (P0609621)

T7208 Telephone User Card (P0609622)

T7316 Telephone User Card (P0935248)

T7316E Telephone User Card (P0609623)

T7406 Cordless Handset Installation Guide (P0606142)

T7406 Cordless Telephone User Card (P0942259)

Using NCM to Manage BCM50 (N0027151)

How to get help

If you do not see an appropriate number in this list, go to:

www.nortel.com/cs

USA and Canada Authorized Distributors

Technical Support - GNTS/GNPS

Telephone:

1-800-4NORTEL (1-800-466-7835)

If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.

Website:

www.nortel.com/cs

BCM50 Installation and Maintenance Guide

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Nortel Networks BCM50 manual How to get help, If you do not see an appropriate number in this list, go to

Contents

BCM50 Installation and Maintenance Guide N0027152 Copyright Nortel Networks LimitedSoftware License BCM50 Installation and Maintenance GuideNortel Networks Task List Installing the main unitTask List Using Element Manager to set the basic parametersReplacing a power supply Task List N0027152 Contents Chapter Viewing the BCM50 system LEDs ContentsChapter Installing the main unit Chapter Configuring the BCM50 system Chapter Connecting the BCM50 system to the LAN and WAN 194 Index Contents N0027152 North American regulatory information Regulatory informationCanadian Notice Regulatory information Federal Communications Commission FCC NoticeRinger Equivalence Number REN EMI/EMC FCC PartInstallation Important safety instructionsUse of a music source SafetyRadio-frequency interference Enhanced 911 configurationTelecommunication registration International regulatory information Additional safety information ITU standardization compliance Purpose ChapterGetting started with BCM50 About this guideBCM50 includes the following key elements About BCM50Organization BCM50 key elementsBCM50 features Symbols and conventions used in this guide Indicates book titles Example Use the info commandWhichever set you are using Related publicationsCallPilot and Call Center Guides If you do not see an appropriate number in this list, go to How to get helpEmeahelp@nortel.com 800-4NORTEL Use Express Routing Code ERC 1063#European Free phone 00800 800 44-191-555-7980Mail Getting started with BCM50 N0027152 Main units Introducing the BCM50 hardwareIntroducing the BCM50 hardware BCM50 main unit ports and connectorsPort/connector Description Expansion unit and media bay modules Expansion unit ports/connectors and descriptionsExpansion unit Main unit Media bay modulesModule type What it does Special notes Trunk MBMsDigital trunk media bay module Station MBMs Sheet 1 Brim faceplateDSM Introducing the BCM50 hardware Station MBMs Sheet 2Analog station media bay modules ATA2 ASM8 ASM8+ Gasm Gasi Rackmount shelf BCM50 hardwareWallmount bracket Patch panelWallmount bracket Wiring field card WFCPower supply adapter cord international users Power supplyBCM50 components Uninterruptable power supply Cooling fan Hard diskCooling fan Analog telephones RJ-21 telephony connectorRouter card Field-replaceable unitsField-replaceable units Introducing the BCM50 hardware Media bay modules Telephones and adaptersIntroducing the BCM50 hardware ABC Accessories Introducing the BCM50 hardware N0027152 System status LEDs Viewing the BCM50 system LEDsViewing the BCM50 system LEDs System status LEDs states and descriptions System status LEDs during startup or rebootPower Status Description LAN port LEDsStatus Description LAN port LED locationsDescribes the possible Adsl router LED states Adsl router LEDs BCM50a onlyAdsl router LED descriptions Ethernet router LEDs BCM50e only LAN port LED indicatorsDescribes the possible Ethernet router LED states MBM LED descriptions Media bay module LEDs expansion units onlyDescribes the possible MBM LED states Following MBMs have additional LEDsStatus Descriptions DTM LEDsDescribes the functions of the DTM LEDs DTM LED functionsDescribes the functions of the Brim LEDs Brim LEDsBrim LED functions If an external Dhcp server is not present Determining Dhcp server configuration and IP addressDetermining Dhcp server configuration and IP address BCM50 main unit no integrated routerIf an external Dhcp server is present BCM50a or BCM50e with integrated routerTo disable the Dhcp server on the main unit Page Installing the BCM50 system Installing the BCM50 systemSupplies, and tools on Tasks Description Link toInstalling telephones Installing the BCM50 system N0027152 Electrical requirements Checking the installation prerequisitesChecking the installation prerequisites Environmental requirementsDigital loop Site telephony wiring requirementsOptional equipment System equipment, supplies, and toolsAnalog loop Basic hardwareOther hardware and tools Shows the steps required to install the main unit Installing the main unitInstalling the main unit Installing the BCM50 unit in an equipment rackUnpacking the main unit Installing the BCM50 unit on the rackmount shelf To install the rackmount shelf in an equipment rackAttach the units to the rackmount shelf N0027152 To install the BCM50 unit on the rackmount shelfTo install the power supply on the rackmount shelf To install a BCM50 unit on top of another unitTo install the patch panel optional To install the BCM50 wallmount bracket Installing the BCM50 unit on the wallWallmount bracket Wallmount lock in unlock position To install the BCM50 unit on the wallmount bracketAttach the BCM50 unit to the wallmount bracket To install the WFC Installing the wiring field card optionalRepeat for each BCM50 power supply To install the BCM50 unit on a desktop or shelf Installing the BCM50 unit on a desktop or shelfNext step Installing an expansion unit Installing an expansion unitUnpacking the expansion unit Verifying the media bay module switch settings To set Gatm dip switches To set Gasm dip switchesGasm dip switch settings switch Installing the expansion unit Installing a media bay module in an expansion unitTo install a media bay module MBM Installing an expansion unit N0027152 Connecting the cables to the BCM50 system Connecting the cables to the BCM50 systemExpansion unit Connecting the expansion unitTo connect an expansion unit Connecting the expansion unit to the BCM50 Main UnitExpansion port Connecting the power supplyDefault line and extension numbers Default Extension numbers Line numbersTo connect a power supply without a UPS To connect a power supply using a UPSConnecting the lines and extensions Wiring warnings To connect the lines and extensions Read the warnings in Wiring warnings onTo connect telephone lines to DTM, BRIM, or 4x16 MBMs Connecting telephone lines to the expansion unitsTo connect analog telephone lines to the GATM4 or GATM8 Connecting extensions to the expansion unitsTo connect extensions to DSM16, DSM32, ASM8, or 4x16 MBMs Connecting an auxiliary ringer Connecting the auxiliary equipmentConnecting an external paging system To install an auxiliary ringerTo install an external paging system Tip Paging tips Connecting an external music sourceMusic source jack To connect the music source using the music source jackTo connect the cables to the patch panel optional To connect the cables to the wiring field card optionalNext step System telephones Installing telephones and peripheralsAnalog terminal adapter Central Answering Position CAP/eCAP Installing an emergency telephoneTo install the emergency telephone Installing telephones and peripheralsInstalling T7406 cordless systems Installing IP PhonesInstalling telephones and peripherals N0027152 Analog telephone Installing the analog terminal adapterConfiguration overview Refer to on page 45 for ATA2 specificationsInstalling the analog terminal adapter Installing the ATA2Connecting the ATA2 This section provides information on installing the ATA2To mount the ATA2 on a wall Chapter Installing the analog terminal adapterTo connect the ATA2 Mounting the ATA2ATA2 back view Mounting keyhole slots Test insertion loss measurementConfiguring the ATA2 Installing the analog terminal adapter N0027152 Configuring the BCM50 system Configuring the BCM50 systemInitial parameters Initial parameters overviewStartup parameters Startup parameters overviewConfiguring the BCM50 system N0027152 Using Telset Administration to set the basic parameters Using Telset Administration to set the basic parametersTo configure the IP address Configuring the initial parametersTo enter the keycodes To select the region To configure the modemTo initialize voice mail To select the telephony startup template and startDNTo create Telset user accounts Next step Page Using Element Manager to set the basic parameters Using Element Manager to set the basic parametersTo download and install Element Manager Accessing the BCM50 systemTo connect to the BCM50 system Modify IP Settings attributes To configure the IP subsystemAttribute Description Cold Reset Telephony attributes To configure the start-up template for telephony servicesAttribute To enter a name for your system Configuring the startup parametersClick Install Quick Install Wizard attributesTo configure Dhcp server settings To configure the date and time settingsDate and Time attributes IP Terminal Global Settings attributes To configure IP PhonesConfigure the Dhcp server attributes see Table Dhcp server general settings attributesClick Add.... The Add Community String dialog box opens To configure Snmp settingsTo configure Snmp community strings Modify Snmp Settings attributesClick Ok Repeat steps 4 to 6 to add more community strings To configure the Snmp manager listConfigure the Add Community String attributes. see Table To create user accountsClick Ok Repeat steps 4 to 6 to create more user accounts Using the Startup Profile to configure parameters Using the Startup Profile to configure parametersStartup Profile requirements To download the Startup Profile template Configuring basic parametersTo customize a Startup Profile for your system To load the Startup Profile data onto the BCM50 system Next step Using the Startup Profile to configure parameters N0027152 Completing the initial installation optional Completing the initial installation optionalTo configure the MBMs Configuring the media bay moduleChecking for software updates Configuring modem settingsConfiguring voice mail Customizing security policies Performing a backupConnecting the BCM50 system to the LAN and WAN Connecting the BCM50 system to the LAN and WANPort name Function Connecting the BCM50 system to the LANDescribes the function and use of each of the ports LAN ports on the main unit Sheet 1LAN ports on the main unit Sheet 2 To connect the BCM50 system to the LANBCM50e main unit Connecting the BCM50 system to the WANTo connect the BCM50e main unit to the WAN BCM50a main unitProceed to Next step To connect the BCM50a main unit to the WANConnecting the BCM50 system to the LAN and WAN N0027152 Testing basic BCM50 functionality Testing basic BCM50 functionalityTo test the main unit To troubleshoot the main unit To test the main unit without a valid keycodeTo test the expansion unit To test the MBM To troubleshoot the expansion unitTo test a station MBM To determine why the ATA2 does not function To determine why an MBM does not appear in Element ManagerTo test a trunk MBM To determine why there is no dial tone at the ATA2 Reset to factory settingsTo check the ATA2 wiring Activate the reset feature Reset levelsTo perform a Level 1 and Level 2 reset Set Level 2 reset Testing basic BCM50 functionality Level 1 resetReplacing the BCM50 system components Replacing the BCM50 system componentsReplacing the BCM50 system components N0027152 Replacing a power supply Replacing a power supplyCheck for a recent backup of the BCM50 system programming Preparing the system for maintenanceRemoving the power supply To remove the power supplyTo connect the new power supply Connect the new power supplyReturning the system to operation Replacing a power supply N0027152 Replacing a main unit Replacing a main unitTo disconnect the cables To remove a rackmounted main unit Removing the main unitTo remove a wallmounted main unit To remove a desktop mounted main unit Installing the new main unitTo connect the cables To return the system to operation Replacing a main unit N0027152 Replacing a media bay module Refer to the following procedures to replace an MBMReplacing a media bay module Remove an MBM To remove the MBMTo insert the new MBM Replacing a media bay module N0027152 Replacing an expansion unit Replacing an expansion unitRemoving the expansion unit Disconnecting the cablesTo disconnect the expansion unit cables To remove a wallmounted expansion unit To remove a rackmounted expansion unitTo remove a desktop-mounted expansion unit Inserting the MBM in the new expansion unit Removing the MBMInstalling the new expansion unit Replacing an expansion unit Replacing an internal component Replacing an internal componentSpecial tools Removing the main unit Ensure that all the cables are removed from the main unit Opening the main unit caseTo remove a desktop-mounted main unit To open the main unit caseBCM50 case screws Removing an internal component Use one of the following procedures to remove the componentLift the top of the case off of the BCM50 unit Hard disk cables To remove the hard diskHard disk and bracket screws To remove the fanFan To remove the router cardTo insert the new hard disk Inserting the new componentInsert screws To insert the new fan Perform a restore or manual reprogram of the systemTo insert the new router card Closing the main unit caseTo close the main unit case Replacing the top of the case Installing the main unitTo return the BCM50 system to operation Replacing an internal component Appendix a RJ-21 telephony connector wiring chart RJ-21 telephony connector wiring chartAppendix a RJ-21 telephony connector wiring Sheet 2 BCM50a BCM50e LAN ports wiring chartAppendix B LAN ports wiring chart Appendix BLAN port wiring Lists the wiring details for the LAN portsPin Signal RJ-11 WAN port wiring WAN ports wiring chartOn page 210 list the wiring details for the WAN ports Appendix C WAN ports wiring chartRJ-45 WAN port wiring Expansion port wiring Sheet 1 Expansion ports wiring chartLists the wiring details for the expansion ports Appendix D Expansion ports wiring chartFS256 Receive Data + FS256 Receive Data Appendix E DTM wiring chartAppendix E DTM wiring chart Default line numbers on Line type Expansion portAppendix E DTM wiring chart N0027152 Brim RJ-45 port wiring Brim wiring chartOn page 216 list the wiring details for the RJ-45 ports Appendix F Brim wiring chartDefault line numbers on Port number Expansion port Appendix F Brim wiring chart Brim line numberingAppendix G Gatm wiring chartAppendix G Gatm wiring chart GATM4 RJ-21 connector wiring Sheet 1GATM8 RJ-21 connector wiring Sheet 1 Ring Slate-Violet Appendix G Gatm wiring chart N0027152 Appendix H 4x16 wiring chartsAppendix H 4x16 wiring charts 4x16 RJ-11 port wiringDefault line number on Port number Expansion port Lists the wiring details for the RJ-21 connector onAppendix H 4x16 wiring charts 4x16 default line numbering 4x16 RJ-21 connector wiring Sheet 1Tip Black-Brown Appendix H 4x16 wiring charts N0027152 Appendix DSM16 and DSM32 wiring chartsAppendix I DSM16 and DSM32 wiring charts DSM16 and DSM32 RJ-21 connector wiring Sheet 1243 Set Pin Connection Wire color RJ-21241 242ASM RJ-21 connector wiring Sheet 1 ASM8, ASM8+, and Gasm wiring chartLists the wiring details for the RJ-21 connector on the ASM Appendix J ASM8, ASM8+, and Gasm wiring chartExpansion port No connection Violet-Slate Slate-Violet Default DN on Set Pin ConnectionAppendix K Regional default system valuesSystem region attributes South/Central America language support Regional language default valuesDefault languages by region Appendix K System region attributesCompanding law by region Regional caller ID display formatsRegional companding law Regional media bay module availabilityShows the PRI line protocol support by region Regional PRI line protocol supportPRI line protocol supported, by region Sheet 1 Isdn line services Isdn line servicesMcdn over PRI SL-1 Language/Country Time/Date format Protocol Region Available Isdn servicesDefine time zones by country and language Time/date formats based on languageRegion defaults Sheet 1 System defaultsAppendix K System region attributes Region defaults Sheet 2 Restriction filter defaultsDefault dialing restrictions, by profile Digital trunk Description Types Digital trunk typesProvides a description of the types of digital trunk types Digital trunk types and descriptions Sheet 1Analog trunk types CallPilot region default languages by countryDefault voice mail CallPilot regionsSpain Sweden Switzerland CallPilot feature default anomaliesAppendix K System region attributes N0027152 Numerics IndexDhcp IndexLED PRI CAP Index N0027152