5 Troubleshooting
D60709-22
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On the SafeCom Controller’s Printer web page (3.3.4) Copy Enabled is
YES.
In SafeCom Administrator Tracking is checked on the License tab in the
Device properties dialog.
In SafeCom Administrator cost control is set to Tracking or Pay on the
Settings tab in the User properties dialog.
5.5 Print performance is slow
Print performance can be improved when printing large files by enabling High
Speed Print (3.4.9).
5.6 At the printer: No billing codes available
If there are no billing codes available for the user logged in to the device,
check the set up of User properties and Device properties in the SafeCom
Administrator.
In the User properties, Bill clients for cost must be checked on the
Settings tab.
In the Device properties the Client Billing must be checked on the
License tab.
If client billing is set up correctly in the User properties, but not in the Device
properties, the client billing user is able to select the Account icon on the
device, but there will be no billing codes to work with.
5.7 MFP reports: Could not access the accounting server…
The touch-screen on the Sharp MFP reports: “Could not access accounting
server. Contact your administrator”.
Please verify that the SafeCom Controller is powered on, network
connected and working.
Please verify that Sharp web interface (3.2) is configured with the IP
address of the connected SafeCom Controller.
5.8 ERROR[5000]: Processing is in motion
If the Sharp web page reports ERROR[5000]: Processing is in motion press the
COPY button on the Sharp MFP to bring it into copy mode and then click Reboot
Now again (3.2).