5 Troubleshooting
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5.9 Device Server: Configuration of devices failed
If the Device Server is installed on a server that has multiple NICs or IPs, the
configuration of devices may fail.
This is because the Device Server uses the IP returned by Java, which may be
problematic if the IP returned to the Device Server is unavailable (because of
network layout) from the devices point of view.
A solution is to configure the property deviceserver.serverAddress in the
config.ini file. This forces the Device Server to use the given IP when
configuring devices. Refer to section 2.3.3.
5.10 Device Server: Error when upgrading existing device server installation
The following error might appear when upgrading an existing Device Server
installation:
"Error in action StopWindowsService"
The following must be completed before running the installer again:
1. Kill the installer process with the following command:
taskkill /F /IM scDeviceServer.exe
2. Stop the SafeCom Device Server Service with the following command:
net stop scDeviceServer
3. Start the SafeCom Device Server again with the following command:
net start scDeviceServer
4. Re-run the SafeCom Device Server installer.
5.11 SafeCom reader does not work
If the SafeCom reader does not work the below settings must be checked and
set by a Sharp Technician
Sim55-3 SW 5
Bit 1 2 3 4 5 6 7 8
Data 1 1 1 0 0 0 0 1