16 Troubleshooting the BL-WV10A
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16.10 Camera Images, Screen DisplayIssue Causes and Solutions
The image is unfocused. The lens is dirty.
• Clean the lens using a cotton swab.
The subject is too close.
• The camera cannot properly focus on
subjects less than 0.5 m (20 in.) away. Move
the subject further away (at least 0.5 m or 20
in. from the camera).
Images colors are wrong. The white balance is set incorrectly.
• Set the white balance in the camera’s Setup
screen (see page 109).
I cannot turn Color Night
View mode on/off.
This feature can be turned on/off for HCM
cameras only by accessing the camera with a PC.
For BL-C10A and BL-C30A, this feature turns on
and off automatically.
The shutter speed seems
slow. Images are out of
focus.
The camera’s Color Night View mode is activated.
• Brighten the camera's environment.
• For HCM series users, access the camera
with a PC and turn off Color Night View mode.
The image is snowy. It was dark when the image was shot.
• Brighten the camera's environment.
The power frequency settings do not match those
of the camera.
• Match the power frequency for the camera's
location using the appropriate settings on the
camera’s Setup screen (see page 109) .
Flicker can appear in the image when shooting a
bright subject.
• Change the subject and the f licker should
disappear.
It takes tens of seconds
for brightness levels to
return to normal after a
sudden change in
brightness
This reflects the camera's specifications.
• Move the camera to a location where it will not
be exposed to rapid changes in brightness.