16 Troubleshooting the BL-WV10A
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16.11 SensorIssue Causes and Solutions
The sensor does not
detect motion.
The sensor does not detect motion while Privacy
Mode is turned on.
• The motion sensor is turn ed off while Privacy
Mode is turned on. Turn the feature off to
restore the motion sensor.
Something is blocking the motion sensor.
• Even transparent materials like glass and
acrylic can greatly impact the motion sensor's
sensitivity. Remove anything in the way of the
sensor.
The surface of the motion sensor is dirty.
• Clean the sensor.
The motion sensor is attempting to detect people
and animals outside of its range.
• The motion sensor works by detecting
changes in temperature brought on by human
movements within its range (30 horizontal
degrees, 85 vertical degrees and 5 m or 16.4
ft. in distance). As a result, when the
differences in temperature are slight, the
range is slowly abbreviated. If there is no
change in temperature (despite movement)
within the range, the sensor may not detect
anything as a result. When changes in
temperature are drastic, the sensor range can
be extended.
• The camera’s sensor detects heat variations
which occur from the sides with more
accuracy than variations which approach the
camera.
• The detection range of the sensor may
increase or decrease depending on the
temperature and environment where the
camera is installed.
If using a wireless camera with a sensor, poor
wireless network conditions may be interfering
with the connection between the camera and the
BL-WV10A.
• Try relocating the camera if possible.