16 Troubleshooting the BL-WV10A

 

 

 

 

Issue

Causes and Solutions

 

 

 

 

Camera Quick Setup fails.

Are you following the procedures shown in

 

 

"Connecting a camera"?

 

 

• If registration fails, re-initialize the camera,

 

 

turn the BL-WV10A off and then on again, and

 

 

re-perform Quick Setup.

 

 

If you're using the BB-HGW700A, is an Ethernet

 

 

cable connecting it to the BL-WV10A?

 

 

If you're using the BB-HGW700A, are its camera

 

 

settings accurate?

 

 

In addition to the router, is there another

 

 

Panasonic device serving as an access point?

 

 

• Remove that access point from the network,

 

 

and turn the BL-WV10A off and then on again.

 

 

 

 

[Setting wireless

This message appears when another BL-WV10A

 

parameters...] appears.

is connected. It indicates that the connected

 

 

devices will have the same wireless settings

 

 

configured for them.

 

 

 

 

It's taking a lot of time to

Network layouts may require a camera re-start, in

 

register the cameras.

which case registration can take up to 3 minutes.

 

 

 

 

The image from network

During Quick Setup, the BL-WV10A, after

 

cameras is not visible.

obtaining network data from the router, will seek

 

 

out an IP address not currently in use for its own

 

 

fixed IP. In addition, there are fixed IP addresses

 

 

for cameras on which Quick Setup was

 

 

performed. If the same IP address is chosen after

 

 

Quick Setup, this will cause network problems.

 

 

• Either change the IP settings for one of the

 

 

duplicate IP devices, change the network

 

 

settings for the BL-WV10A and the

 

 

camera(s), or re-perform Basic Setup after

 

 

resetting the default settings for the BL-

 

 

WV10A and re-initializing the camera(s).

 

 

 

 

A signal from a wireless

This will happen when wireless information is

 

router is being received,

received from connected devices besides the BB-

 

even though you're not

HGW700A which support Panasonic's Quick

 

using one.

Setup protocol (including the BL-WV10A itself).

 

 

 

[For assistance, please call: 1-800-272-7033]

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Panasonic Are you following the procedures shown, Connecting a camera?, Cable connecting it to the BL-WV10A?