Section 521

Built-In ACD Supervisor Guide

 

 

Programming by Commands

After you have determined the desired process by the FF key, you can customize any program using the six available commands.

The following table shows a list of commands that are used:

Table 2.

No

Com-

Parameter1

 

Parameter2

Parameter3

Description

mand

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

END/

 

 

 

 

End/Disconnect

 

DISK

 

 

 

 

• Ends the ACD Call Handling Program at this line.

 

 

 

 

 

 

• When there is a call agent, ends by on-hook dis-

 

 

 

 

 

 

connection of the agent that replied to the call.

 

 

 

 

 

 

2

FWD

Transfer Des-

No Answer

 

Forward EXT

 

 

tination

Timer 001 to

 

• Performs an extension line tone call to the trans-

 

 

Extension

600

 

fer destination extension line specified in parame-

 

 

Line Number

(seconds)

 

ter 1, and performs a transfer after responding to

 

 

Setting 0 to

(infinite when

 

the other party.

 

 

9999 (max. 4

not set)

 

• When there is no response, the response from the

 

 

digits)

 

 

 

other party is waited for until the end of the no

 

 

(must be set)

 

 

 

answer timer set in parameter 2.

 

 

 

 

 

 

3

FWDVM

Transfer Des-

No Answer

 

Forward VM

 

 

tination VM

Timer 001 to

 

• Setting of the built-in VM corresponding to the

 

 

Number Set-

600

 

transfer destination VM number of parameter 1 is

 

 

ting 1 to 4

(seconds)

 

set by programming setting 4201 to 4204.

 

 

(must be set)

(infinite when

 

• Performs an extension line tone call to the trans-

 

 

 

not set)

 

fer destination built-in VM specified in parameter

 

 

 

 

 

 

1, and performs a transfer after the VM response.

 

 

 

 

 

 

• When there is no response, the response from the

 

 

 

 

 

 

other party is waited for until the end of the no

 

 

 

 

 

 

answer timer set in parameter 2.

 

 

 

 

 

 

4

PLAY

Guidance

Message Play

 

Answer & Play Message

Option

 

 

 

Number Set-

 

• Plays back specified guidance in response to a

 

 

ting

•

0: Play

 

call.

 

 

•

1: Play and

 

 

 

 

 

• Guidence numbers 1 to 6 are for user recording.

 

 

 

 

Search

 

 

 

 

 

 

• Guidence numbers 7 to 9 are for fixed recording

 

 

 

 

 

 

 

 

 

 

 

 

messages. (i.e., 7 = “wait for available agent”

 

 

 

 

 

 

message, 8 = “transfer” message, and 9 = “dis-

 

 

 

 

 

 

connect” message.)

 

 

 

 

 

 

5

SEARCH

Agent Group

Search Time

No Answer

Agent Search

 

 

Setting

Setting 001 to

Timer 001 to

• Performs a transfer to transferable agents within

 

 

(must be set)

600

600

the agent group specified in parameter 1.

 

 

 

(seconds)

(seconds)

• When there is no transferable agent, performs a

 

 

 

(must be set)

(infinite when

search until end of the search time set in parame-

 

 

 

 

 

not set)

ter 2.

 

 

 

 

 

 

• When the transferred agent does not respond, a

 

 

 

 

 

 

response from the other party is waited for until

 

 

 

 

 

 

the end of the no answer timer set in parameter 3,

 

 

 

 

 

 

and transfer to another Agent is moved to after

 

 

 

 

 

 

the end of the no answer timer.

 

 

 

 

 

 

 

6

DBS 576 (USA) issued October 2000

576-3.6-521 (ACD 4.0)

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Panasonic DBS 576 manual Programming by Commands, Com Parameter1 Parameter2 Parameter3 Description
Page 9 Page 11

DBS 576 specifications

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