Section 521 Built-In ACD Supervisor Guide
34 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
The following shows the tabulation unit of WORK UNIT COUNT.
Total count per code is shown in the following tabulation unit:
MIS Report Operation•Common Operation of MIS Report
MIS reports can be output by operations from the Supervisor. The following
shows the MIS report output operation from [SUPERVISOR MENU]:
Operation
1. From [SUPERVISOR MENU] screen, press the soft key 2 or 7 to
select [MIS REPORT].
[MIS REPORT MENU] screen appears.
2. Select a desired menu by using the soft keys from the above
screen.
Table 6.
Unit Code 1 Code 2 Code 3 ---- Code 20
Group 1 DAILY
WEEKLY
Group 2 DAILY
WEEKLY
System DAILY
WEEKLY
MIS REPORT MENU
←AGENT REPORT →
←GROUP REPORT →
←SYSTEM REPORT →
←WORK UNIT →
←OTHERS →
SUPERVISOR MENU
SYSTEM INFO →
MIS REPORT →
CUSTOMIZE →