Section 521 Built-In ACD Supervisor Guide
8 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
2. Set parameter 1, and press the HOLD key.
Example: Press key 2 to set group 2.
Example:
3. Set parameter 2, and press the HOLD key.
Example: Press keys 0, 1 and 5 to set the Search Timer to 15.
Example:
4. Set parameter 3, and press the HOLD key.
Example: Enter three digits to set the No Ans Timer.
The program line that was set is updated when the final parameter
is set. The next line is moved to, and the screen in step 1 is
redisplayed.
5. Repeat steps 1 to 4 to set other program lines, and end
programming at the END/DISC line.
Note:
• The program line is updated when the final parameter setup is completed at
each command, and the next line is moved to. (Example: In the case of the
FWD command, the program line is updated when the no answer timer of
parameter 2 is input, and the next line is moved to.)
• If you press soft key 10 and select List at any of the above steps, the List
Mode screen is redisplayed.
• The END/DISC line cannot be changed nor deleted.
SEARCH 2,020
03:Search Time
AGENT SEARCH
TIME
1 to 600 sec.List→
SEARCH 2,015,010
03:No Ans Time
AGENT NO ANSWER
TIME
1 to 600 sec.List→
SEARCH 1
03:AGENT GRP.
AGENT GROUP
NUMBER
(1-3) List→