Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 39
D. Hourly tabulation of all agents
E. Daily tabulation of all agents
F. Weekly tabulation of all agents
Step 1 is the same as that for items A.
2. From the following screen, press the soft key 2 or 7 to select
[ALL AGENT].
3. The following screen appears. Press the soft key 1 or 6 to select
[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select
[WEEKLY].
4. Follow steps 5 and 6 of item A for [HOURLY].
Follow steps 5 and 6 of item B for [DAILY].
Follow steps 5 of item C for [WEEKLY].
Group Report
G. Hourly tabulation of group report
H. Daily tabulation of group report
I. Weekly tabulation of group report
1. From [MIS REPORT] screen, press the soft key 2 or 7 to select
[GROUP REPORT].
2. The following screen appears. Press the soft key 1 or 6, 2 or 7 or
3 or 8 to select [GROUP1/GROUP2/GROUP3]. Pressing the soft
key 5 or 10 returns to [MIS REPORT MENU] screen (the same
for the subsequent screens).
The following procedure assumes that [GROUP 1] is selected:
AGENT REPORT
←PERSONAL →
←ALL AGENT →
MIS REPORT MENU
ALL AGENT
←HOURLY →
←DAILY →
←WEEKLY →
MIS REPORT MENU →
MIS REPORT MENU
←AGENT REPORT →
←GROUP REPORT →
←SYSTEM REPORT →
←WORK UNIT →
←OTHERS →
GROUP REPORT
←GROUP 1 →
←GROUP 2 →
GROUP 3 →
MIS REPORT MENU