Built-In ACD Supervisor Guide

Section 521

 

 

D. Hourly tabulation of all agents

E. Daily tabulation of all agents

F. Weekly tabulation of all agents

AGENT REPORT

PERSONAL

ALL AGENT

Step 1 is the same as that for items A.

2.From the following screen, press the soft key 2 or 7 to select [ALL AGENT].

MIS REPORT MENU

ALL AGENT

HOURLY

DAILY

WEEKLY

MIS REPORT MENU

3.The following screen appears. Press the soft key 1 or 6 to select [HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select [WEEKLY].

4.Follow steps 5 and 6 of item A for [HOURLY]. Follow steps 5 and 6 of item B for [DAILY]. Follow steps 5 of item C for [WEEKLY].

Group Report

G. Hourly tabulation of group report

H. Daily tabulation of group report

I. Weekly tabulation of group report

MIS REPORT MENU

AGENT

REPORT

GROUP

REPORT

SYSTEM REPORT

WORK UNIT

OTHERS

GROUP REPORT

GROUP 1

GROUP

2

 

GROUP

3

1.From [MIS REPORT] screen, press the soft key 2 or 7 to select [GROUP REPORT].

2.The following screen appears. Press the soft key 1 or 6, 2 or 7 or 3 or 8 to select [GROUP1/GROUP2/GROUP3]. Pressing the soft key 5 or 10 returns to [MIS REPORT MENU] screen (the same for the subsequent screens).

The following procedure assumes that [GROUP 1] is selected:

MIS REPORT MENU

576-3.6-521 (ACD 4.0)

DBS 576 (USA) issued October 2000

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Panasonic DBS 576 manual Group Report

DBS 576 specifications

The Panasonic DBS 576 is a highly regarded digital business telephone system designed to address the communication needs of small to medium-sized enterprises. Renowned for its reliability and extensive features, this system provides organizations with cutting-edge technology to enhance productivity and streamline communication.

One of the standout features of the Panasonic DBS 576 is its flexibility. The system can support up to 576 extensions, making it suitable for businesses experiencing growth or those that have multiple departments. This scalability allows organizations to expand their communication network without the need for a complete system overhaul.

The DBS 576 is equipped with a range of modern communication technologies, including digital, analog, and hybrid technology, which facilitates seamless integration with existing telephony infrastructure. This versatility ensures that businesses can leverage their current investments while exploring new innovative options for their communication needs.

A notable characteristic of the DBS 576 is its voicemail capabilities. The system offers integrated voicemail services that allow users to manage their messages efficiently. With features such as customizable greetings and the ability to forward voicemail to email, users can stay connected and informed even when they are away from their desks.

Further enhancing its usability, the Panasonic DBS 576 supports caller ID, allowing users to identify incoming calls before answering. This feature not only improves customer service but also aids in prioritizing calls based on urgency. Additionally, the system includes call forwarding, call waiting, and three-party conferencing, empowering users to manage their calls effectively.

The DBS 576 also prioritizes ease of use, with a user-friendly interface designed to ensure that users can navigate its features intuitively. The comprehensive programming options allow administrators to customize the system to meet specific business requirements, enhancing operational efficiency.

In terms of reliability, the Panasonic DBS 576 excels with its robust build quality and dependable performance. The system is engineered to minimize downtime, ensuring that businesses can maintain continuous communication without interruptions.

Overall, the Panasonic DBS 576 stands out as a versatile and sophisticated digital business telephone system tailored to meet the demands of modern businesses. With its array of features, user-friendly design, and reliable performance, it remains a top choice for enterprises looking to improve their communication infrastructure.