Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 35
ACD Supervisor Mode Menu Flow Chart

Figure 4.

MAIN SUPERVISOR MENU
SYSTEM
INFORMATION
MIS REPORT AGENT REPORT PERSONAL
WEEKLY
DAILY
HOURLY (INPUT START DATE
AND LAST DATE)
ALL AGENT
(Agent ID
code input)
TRAFFIC INFORMATION
WAITING CALL
AGENT STATUS
A
B
C
THIS WEEK
LAST WEEK
ALL
WEEKLY
DAILY
HOURLY (INPUT START DATE
AND LAST DATE)
D
E
F
THIS WEEK
LAST WEEK
ALL
WEEKLY
DAILY
HOURLY (INPUT START DATE
AND LAST DATE)
J
K
L
THIS WEEK
LAST WEEK
ALL
SYSTEM REPORT
GROUP REPORT
GROUP1
GROUP2
WEEKLY
DAILY
HOURLY (INPUT START DATE AND LAST DATE)
G
H
I
THIS WEEK
LAST WEEK
ALL
WEEKLY
DAILY
HOURLY (INPUT START DATE AND LAST DATE)
THIS WEEK
LAST WEEK
ALL