Section 521 Built-In ACD Supervisor Guide
20 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
Transferring Incoming Call Setting
Outline
COs and private lines with transferred incoming ACD calls to be processed
the same are grouped together as a block. Each block is assigned one of four
ACD Call Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD
service call processing method.
Operation
1. From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the soft key 2 or 7 to select
[TRANSF. INCOME].
3. The following screen appears. Press the soft key for desired block
number.
CUSTOMIZE MENU
LINE REGIST. →
SYSTEM ID →
AGENT ID →
GROUP SETTING →
CALL HANDLING →
TRANSF. INCOME
BL 1ST LST P RG
01 001 003 1
02
03 005 010 3
04
LINE REGIST.
DIRECT INCOME →
TRANSF. INCOME →
DID ID →
EXT. GROUP →
CUSTOMIZE MENU →
or