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DBS 576
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Built-In ACD Supervisor Guide
Section 521
576-3.6-521 (ACD 4.0)
DBS 576 (USA) issued October 2000
50
Contents
Main
Page
Contents
General System Information
Supervisor Features
Agent Features
Index
General System Information Configuration
Specifications
Basic Service Flow
Figure 2.
ACD Call Handling Program
Selecting Program Processing
Page
Programming by Commands
Table 2.
Page
Page
Page
Page
Transfer Destination Voice Number
Page
Silent Monitor
Notice
Supervisor Features
Common Operation of Supervisor Menu
Activating Supervisor Menu
Displaying System Information
Common Operation for Supervisor Customization
Supervisor Customization
Direct Incoming Call Setting
Page
Transferring Incoming Call Setting
Page
Changing Supervisor IDs and User Information Recording ID
Registering Agent IDs
Page
Confirming Agent IDs
Setting on Service Flow Details
Supervisor Monitoring
Traffic Information
Waiting Call
Agent Status
MIS Report Features
MIS Report Outline
Page
MIS Function Tabulation Unit
MIS Report Operation
Common Operation of MIS Report
ACD Supervisor Mode Menu Flow Chart
Figure 4.
Output of MIS Report Data
Agent Report
2. The following screen appears. Press the soft key 1 or 6 to select [PERSONAL].
Page
Page
Group Report
System Report
Work Unit Count
Page
Other Features (Data Clear and Output Cancel)
Page
User Information Recording
Figure 5.
Agent Features Log-in / Log-out
Log-in procedure
Log-out procedure
Available/Unavailable
Work Unit Count
Zip Tone
Key Assignment
Page
Page
Index