Section 521 Built-In ACD Supervisor Guide
30 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
Agent Status
Operation
1. From [SYSTEM INFO] screen, select the soft key 3 or 8 to select
[AGENT STATUS].
2. The following screen appears.
3. Press the
NEXT key for additional information.
4. Press the
NEXT key to scroll down, PREV key to scroll up.
5. Press the
AUTO KEY to return to the [SYSTEM INFO] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO →
WAITING CALL →
AGENT STATUS →
AGENT STATUS INF
AGENT GROUP 1
LOGIN AGENT XX
AVAILABLE XX
BUSY(ACD CALL) XX
BUSY(NOT-ACD) XX
IDLE AGENT XX
AGENT STATUS INF
AGENT GROUP 1
ID EXT STATUS
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
or
AGENT STATUS INF
AGENT GROUP 1
ID EXT STATUS
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX