Section 521 Built-In ACD Supervisor Guide
14 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
Silent Monitor Color Definitions
Notice • Be sure all phone that should NOT be allowed to monitor have a
COS that restricts monitoring. For programming COS (See Section
400 Programming manual on page 1-50.)
• Silent Monitor is allowed or denied by setting the appropriate
extension COS.
• Only one supervisor can initiate Silent Monitor on an individual
extension at any given time.
• Display telephones can initiate Silent Monitoring. SLTs cannot ini-
tiate Silent Monitoring.
• Display telephones and SLTs can be monitored.
• A supervisor cannot initiate Silent Monitoring on an extension
when the extension is on a conference call.
Table 4. Silent Monitor Color Definitions
FF Key Color Definition Possible Operation
Clear Cannot Monitor None
Solid Red Able to monitor Press Silent Monitor key
Flashing Green Not monitoring On-Hook or CONF