Section 521

Built-In ACD Supervisor Guide

 

 

ACD Call Handling Program

Commands can be used to set any call distribution operation for each of the ACD Call Handling Program numbers (4101 to 4104).

For details on the content of default sample programs, see "Chapter 2.

Programming, ACD Call Handling Program Setting."

Selecting Program Processing

You can select program processing by the FF key. The following shows the procedure and flow of operations from entry of program numbers to selection of program processing.

Operation

SUPERVISOR

MENU

SYSTEM INFO

MIS REPORT

CUSTOMIZE

1.From [SUPERVISOR MENU] screen, press the soft key 3 or 8 to select [CUSTOMIZE].

DISP SYS INFO

CUSTOMIZE

MENU

LINE REGIST.

SYSTEM ID

AGENT ID

GROUP SETTING

CALL HANDLING

2.From [CUSTOMIZE MENU] screen, press the soft key 5 or 10 to select [CALL HANDLING].

CALL HANDLING

PROGRAM

VM NUMBER

CUSTOMIZE MENU

3.From [CALL HANDLING] screen, press the soft key 1 or 6 to select [PROGRAM].

CALL HANDLING

PROGRAM 1

PROGRAM 2

PROGRAM

3

PROGRAM

4

CUSTOMIZE MENU

4.The following screen appears. Press the soft key for desired program number.

4

DBS 576 (USA) issued October 2000

576-3.6-521 (ACD 4.0)

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Panasonic DBS 576 manual Selecting Program Processing, Operation

DBS 576 specifications

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