Section 521

Built-In ACD Supervisor Guide

 

 

Direct Incoming Call Setting

Outline

COs and private lines with direct incoming ACD calls to be processed the same are grouped together as a block. Each block is assigned one of four ACD Call Handling Programs.

Set the ACD Call Handling Program number to each block, and set the ACD service call processing method.

Operation

CUSTOMIZE

MENU

LINE REGIST.

SYSTEM ID

AGENT ID

GROUP SETTING

CALL HANDLING

1.From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to select [LINE REGIST.].

LINE REGIST.

DIRECT INCOME

TRANSF. INCOME

DID ID

EXT. GROUP

CUSTOMIZE MENU

2.From [LINE REGIST.] screen, press the soft key 1 or 6 to select [DIRECT INCOME].

DIRECT INCOME

BL

1ST

LST

PRG

01

001

003

1

02

 

 

 

03

005

010

3

04

 

 

 

or

3.The following screen appears. Press the soft key for desired block number.

18

DBS 576 (USA) issued October 2000

576-3.6-521 (ACD 4.0)

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Panasonic DBS 576 manual Direct Incoming Call Setting, Outline

DBS 576 specifications

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