Section 521

Built-In ACD Supervisor Guide

 

 

3.MIS report which includes present time (for example 19:30), will be incomplete (report up to 19:00).

4.Two supervisors cannot output the MIS report simultaneously.

5.The MIS report data cannot be cleared if another supervisor has been entering the MIS REPORT MENU.

6.Two supervisors cannot enter the MIS REPORT MENU and CUSTOMIZE MENU simultaneously.

7.The definition of an ACD talk time is a time span from a call picked up to an end of a conversation or transferring to another extension.

8.If a non-Agent picks up an ACD call, MIS report will not be accurate. Therefore, the Manufacturer recommends not to assign ACD lines to FF keys.

The following gives an outline of the MIS report output.

Agent Activity

The following reports are tabulated on a per agent basis:

•Total Log-in Time, Unavailable Time, Talk Time, Idle Time & Percentage (IDLE Time=LOGIN Time-TALK Time)

•Average time from call incoming to answer.

•Number of incoming calls, number of answered calls

Group Activity

The following reports are tabulated on a per group basis:

•Total Log-in Time, Unavailable Time, Talk Time, Idle Time & Percentage (IDLE=LOGIN-TALK)

•Number of incoming calls, number of answered calls

System Activity

The following reports are tabulated on a per system basis:

•Total Log-in Time, Unavailable Time, Talk Time, Idle Time & Percentage (IDLE=LOGIN-TALK)

•Number of incoming calls, number of answered calls

Work Unit Count

The following report is tabulated:

Number of per-code calls (tabulated on a daily/weekly basis for each group/ system)

32

DBS 576 (USA) issued October 2000

576-3.6-521 (ACD 4.0)

Page 35 Page 37
Page 36
Image 36
Panasonic DBS 576 manual Agent Activity, Group Activity, System Activity, Work Unit Count
Page 35 Page 37

DBS 576 specifications

The Panasonic DBS 576 is a highly regarded digital business telephone system designed to address the communication needs of small to medium-sized enterprises. Renowned for its reliability and extensive features, this system provides organizations with cutting-edge technology to enhance productivity and streamline communication.

One of the standout features of the Panasonic DBS 576 is its flexibility. The system can support up to 576 extensions, making it suitable for businesses experiencing growth or those that have multiple departments. This scalability allows organizations to expand their communication network without the need for a complete system overhaul.

The DBS 576 is equipped with a range of modern communication technologies, including digital, analog, and hybrid technology, which facilitates seamless integration with existing telephony infrastructure. This versatility ensures that businesses can leverage their current investments while exploring new innovative options for their communication needs.

A notable characteristic of the DBS 576 is its voicemail capabilities. The system offers integrated voicemail services that allow users to manage their messages efficiently. With features such as customizable greetings and the ability to forward voicemail to email, users can stay connected and informed even when they are away from their desks.

Further enhancing its usability, the Panasonic DBS 576 supports caller ID, allowing users to identify incoming calls before answering. This feature not only improves customer service but also aids in prioritizing calls based on urgency. Additionally, the system includes call forwarding, call waiting, and three-party conferencing, empowering users to manage their calls effectively.

The DBS 576 also prioritizes ease of use, with a user-friendly interface designed to ensure that users can navigate its features intuitively. The comprehensive programming options allow administrators to customize the system to meet specific business requirements, enhancing operational efficiency.

In terms of reliability, the Panasonic DBS 576 excels with its robust build quality and dependable performance. The system is engineered to minimize downtime, ensuring that businesses can maintain continuous communication without interruptions.

Overall, the Panasonic DBS 576 stands out as a versatile and sophisticated digital business telephone system tailored to meet the demands of modern businesses. With its array of features, user-friendly design, and reliable performance, it remains a top choice for enterprises looking to improve their communication infrastructure.
Top Page Image Contents