Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 37
Pressing the soft key 5 or 10 returns to [MIS REPORT MENU]
screen (the same for the subsequent screens).
3. The following screen appears. Enter the 4-digit ID code of the
target agent by using the 10-key pad.
4. The following screen appears. Press the soft key 1 or 6 to Select
[HOURLY].
5. The following screen appears. Enter the starting date and ending
date of the data to be output. First enter the starting date, press
HOLD key to validate, then enter the ending date and press
HOLD key again. No month is needed to be entered. For
example, data for a period beginning with April 25 and ending
with May 2, Enter 25 as the starting date, 2 as the ending date. For
1 through 9, 01 through 09 can be entered instead.
First date input + HOLD key + Last date input + HOLD
key
6. Once the input data is validated, the data output starts. The
following screen appears while the output is in progress. To abort
output, see the section [MIS data output abort] section of, [Other
Features].
AGENT ID:XXXX
ENTER THE AGENT
ID CODE AND
PRESS HOLD KEY
MIS REPORT MENU →
AGENT ID:XXXX
←HOURLY →
←DAILY →
←WEEKLY →
MIS REPORT MENU →
START DATE:
ENTER THE START
DATE (DD) AND PRESS
HOLD KEY
MIS REPORT MENU →
LAST DATE:
ENTER THE LAST
DATE (DD) AND PRESS
HOLD KEY
MIS REPORT MENU →
MIS OUTPUT
AGENT ID:XXXX
HOURLY REPORT
FROM XX TO XX
MIS REPORT MENU →