Section 521 Built-In ACD Supervisor Guide
48 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
2. When the call is placed on hold, the LED remains on. It goes off if
another telephone retrieves the call placed on hold. If the same
telephone retrieves the call placed on hold the LED remains on,
and goes off when the call is released.
Zip Tone
Zip mode automatically answers calls when an agent is using the Headset
mode. With the Zip mode enabled, the agent hears a brief alert tone via the
headset before the system automatically answers the incoming call.
Operation
The user hears the notification (ZIP) tone and the call is automatically
connected.
Setting
When in Headset mode:
1. Press the
ON/OFF key.
2. Press the PROG key.
3. Dial
80 to toggle ZIP Mode ON and OFF.
4. The telephone LCD panel displays ZIP MODE ON or ZIP
MODE OFF.
Notes:
1. Call Forwarding takes precedence over the Zip mode.
Key Assignment
Assign the following keys to the Flexible Function (FF) keys of each
telephone (setting at installation work). You must not assign more or less than
one LOGIN or AVAILABLE key to one telephone:
• LOGIN (mandatory)
• UNAVAILABLE (mandatory)
• WORK UNIT COUNT (01-20: optional)