Built-In ACD Supervisor Guide

Section 521

 

 

WORK UNIT COUNT

GROUP 1

GROUP 2

GROUP 3

SYSTEM

MIS REPORT MENU

WORK UNIT COUNT

 

AGENT GROUP 1

 

DAILY

WEEKLY

MIS REPORT MENU

2.The following screen appears. Press the soft key 1, 2 or 3, or 5, 6 or 7 to select [GROUP1/GROUP2/SYSTEM]. GROUP1 represents Agent Group 1 and GROUP2 represents Agent Group 2. SYSTEM represents the total sum of Group 1 and Group 2. The following procedure assumes that Group 1 is selected (the operation is the same if another option is selected).

3.The following screen appears. Press the soft key 2 or 7 to select [DAILY].

WORK UNIT COUNT

AGENT GROUP 1

THIS WEEK

LAST WEEK

ALL

MIS REPORT MENU

MIS OUTPUT !

AGENT GROUP 1

WORK UNIT COUNT DAILY REPORT THIS WEEK

MIS REPORT MENU

4.From the following screen, press the soft key 1, 2, 3 or 6, 7, 8 to select [THIS WEEK], [LAST WEEK], [ALL].

When [THIS WEEK] is selected, data is output from Monday of this week.

When [LAST WEEK] is selected, data is output from Monday to Sunday of last week.

When [ALL] is selected, all data from Monday of last week will be output.

5.Once the input data is validated, the data output starts. The following screen appears while the output is in progress. To abort output, see the section [MIS data output abort] section, [Other Features].

N. Weekly tabulation of work unit count

WORK UNIT COUNT

AGENT GROUP 1

DAILY

WEEKLY

Steps 1 to 2 are the same as those for item M.

3.The following screen appears. Press the soft key 3 or 8 to select [WEEKLY].

MIS REPORT MENU

576-3.6-521 (ACD 4.0)

DBS 576 (USA) issued October 2000

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Panasonic DBS 576 manual Weekly tabulation of work unit count

DBS 576 specifications

The Panasonic DBS 576 is a highly regarded digital business telephone system designed to address the communication needs of small to medium-sized enterprises. Renowned for its reliability and extensive features, this system provides organizations with cutting-edge technology to enhance productivity and streamline communication.

One of the standout features of the Panasonic DBS 576 is its flexibility. The system can support up to 576 extensions, making it suitable for businesses experiencing growth or those that have multiple departments. This scalability allows organizations to expand their communication network without the need for a complete system overhaul.

The DBS 576 is equipped with a range of modern communication technologies, including digital, analog, and hybrid technology, which facilitates seamless integration with existing telephony infrastructure. This versatility ensures that businesses can leverage their current investments while exploring new innovative options for their communication needs.

A notable characteristic of the DBS 576 is its voicemail capabilities. The system offers integrated voicemail services that allow users to manage their messages efficiently. With features such as customizable greetings and the ability to forward voicemail to email, users can stay connected and informed even when they are away from their desks.

Further enhancing its usability, the Panasonic DBS 576 supports caller ID, allowing users to identify incoming calls before answering. This feature not only improves customer service but also aids in prioritizing calls based on urgency. Additionally, the system includes call forwarding, call waiting, and three-party conferencing, empowering users to manage their calls effectively.

The DBS 576 also prioritizes ease of use, with a user-friendly interface designed to ensure that users can navigate its features intuitively. The comprehensive programming options allow administrators to customize the system to meet specific business requirements, enhancing operational efficiency.

In terms of reliability, the Panasonic DBS 576 excels with its robust build quality and dependable performance. The system is engineered to minimize downtime, ensuring that businesses can maintain continuous communication without interruptions.

Overall, the Panasonic DBS 576 stands out as a versatile and sophisticated digital business telephone system tailored to meet the demands of modern businesses. With its array of features, user-friendly design, and reliable performance, it remains a top choice for enterprises looking to improve their communication infrastructure.