Section 521 Built-In ACD Supervisor Guide
36 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
•Output of MIS Report Data

The following explains the procedure for outputting each function. The

procedures below are operations from [MIS REPORT MENU] screen.

Agent Report

A. Hourly tabulation of each agent

1. From [MIS REPORT] screen, press the soft key 1 or 6 to select

[AGENT REPORT].

2. The following screen appears. Press the soft key 1 or 6 to select

[PERSONAL].

ACD CUSTOMIZE LINE REGIST.
SYSTEM ID
AGENT ID
WORK UNIT COUNT
GROUP2
GROUP1 M
NDAILY
WEEKLY
DAILY
WEEKLY
GROUP2 DAILY
WEEKLY
OTHERS MIS DATA CLEAR
STATUS/CANCEL
GROUP SETTING
CALL HANDLING
DIRECT INCOME
TRANSF. INCOME
REGISTRATION
CONFIRMATION
GROUP 1
GROUP 2
PROGRAM
VM NUMBER
PROGRAM 1
PROGRAM 2
PROGRAM 3
PROGRAM 4
OUTPUT QUIT
MIS REPORT MENU
←AGENT REPORT →
←GROUP REPORT →
←SYSTEM REPORT →
←WORK UNIT →
←OTHERS →
AGENT REPORT
←PERSONAL →
←ALL AGENT →
MIS REPORT MENU