Section 521 Built-In ACD Supervisor Guide
38 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
B. Daily tabulation of each agent
Steps 1 to 3 are the same as those for item A.
4. The following screen appears. Press the soft key 2 or 7 to Select
[DAILY].
5. The following screen appears. Press the soft key 1 or 6 for [THIS
WEEK], 2 or 7 for [LAST WEEK], 3 or 8 for [ALL].
6. Once the input data is validated, the data output starts. The
following screen appears while the output is in progress. To abort
output, see the [MIS data output abort] section, [Other Features].
(The figure on left shows outputting of this week)
C. Weekly tabulation of each agent
Steps 1 to 3 are the same as those for item A.
4. The following screen appears. Press the soft key 3 or 8 to select
[WEEKLY].
5. Once the input data is validated, the data output starts. The
following screen appears while the output is in progress. To abort
output, see the section [MIS data output abort], section, [Other
Features]
AGENT ID:XXXX
←HOURLY →
←DAILY →
←WEEKLY →
MIS REPORT MENU →
AGENT ID:XXXX
←THIS WEEK →
←LAST WEEK →
←ALL →
MIS REPORT MENU →
MIS OUTPUT
AGENT ID:XXXX
DAILY REPORT
THIS WEEK
MIS REPORT MENU →
AGENT ID:XXXX
←HOURLY →
←DAILY →
←WEEKLY →
MIS REPORT MENU →
MIS OUTPUT
AGENT ID: XXXX
WEEKLY REPORT
MIS REPORT MENU →