Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 43
P. MIS data output confirmation/cancel
* This feature confirms/cancels MIS data output.
1. Step 1 is the same as that for item O.
2. The following screen appears. Press the soft key 1 or 6 to select
[STATUS/CANCEL].
3. The following screen appears to show the current MIS data output
status on the Large Display (end of confirmation). To abort MIS
data output, press the soft key 4 or 9 to select [QUIT]. The
following screen assumes that daily report of Agent ID XXXX is
being output.
4. The following screen appears. To quit, press 0 and HOLD keys.
5. Once output is cancelled, the following screen appears. Pressing
the soft key 5 or 10 returns to [MIS REPORT MENU] screen.
OTHERS
STATUS/CANCEL
MIS DATA CLEAR
MIS REPORT MENU →
OUTPUT STATUS
AGENT ID:XXXX
HOURLY REPORT
FROM XX TO XX
QUIT →
MIS REPORT MENU →
OUTPUT QUIT:_
TO STOP MIS DATA
OUTPUT. PRESS 0
AND HOLD KEY
MIS REPORT MENU →
QUIT
MIS REPORT MENU →