Section 521 Built-In ACD Supervisor Guide
2 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
Specifications The following shows the major specifications of the Panasonic Built-In ACD
system (maximum).:
Table 1. Maximums per ACD System
Agent Group 3
Agent IDs/system 64
Number of Agents/system 32
Supervisor IDs/system 6
Voice port/system 4 ports are shared.
Music Port 1 Music on Hold source on the CPC is
used.
MIS Monitor Port 1 (RS232C, 9600bps)
Number of user guidance
messages
6 (Length of each message can vary,
with a total of 96 seconds recording
time available.)
MIS Reports Max, 2-week memory (updated on
Mondays)
Maximum Calls Queued 50