Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 25
Confirming Agent IDs
Outline
This procedure displays the ID numbers of agents which belong to each
group.
Operation
1. From [AGENT ID] screen, press the soft key 3 or 8 to select
[CONFIRMATION].
2. The screen for selecting group 1, 2 or 3 appears. The number
which follows each group is the number of agents in the group.
Select the agent group whose agent IDs are to be confirmed, by
using soft keys.
Agent group 1: soft key 1or 6
Agent group 2: soft key 2 or 7
Agent group 3: soft key 3 or 8
3. Registered agent ID numbers are displayed (The figure on left
shows a list of agent group 1). To scroll up/down the screen, use
the PREV or NEXT key.
4. To return to [CUSTOMIZE MENU] screen, press the soft key 5
or 10.
CONFIRMATION
GROUP1 XX →
GROUP2 XX →
GROUP3 XX →
CUSTOMIZE MENU →
AGENT ID
REGISTRAION →
CONFIRMATION →
CUSTOMIZE MENU →
GROUP 1
XXXX
XXXX
XXXX
XXXX
CUSTOMIZE MENU →
CONFIRMATION
or