Index Built-in ACD Supervisor Guide
Index-2 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
INSERT (FF2)...............................................................9
K
Key Assignment..........................................................48
L
Log-in / Log-out..........................................................46
M
MIS Report Data
Output......................................................................36
MIS Report Features...................................................31
MIS Report Operation.................................................34
MIS Report Outline.....................................................31
Monitoring..................................................................27
O
Other Features (Data Clear and Output Cancel).........42
Output Cancel.............................................................42
Output of MIS Report Data.........................................36
P
Programming by Commands........................................6
R
RAD..............................................................................7
Recording
User Information.....................................................44
Registering Agent IDs.................................................23
Report Operation
MIS..........................................................................34
Report Outline
MIS..........................................................................31
S
Service Flow.................................................................3
Service Flow Details
Setting.....................................................................26
Setting on Service Flow Details..................................26
Silent Monitor.............................................................13
Specifications................................................................2
Supervisor Customization...........................................17
Supervisor Features.....................................................15
Supervisor ID
Changing.................................................................22
Supervisor Menu
Activating................................................................15
Supervisor Monitoring................................................27
System Report.............................................................40
T
Traffic Information.....................................................28
Transfer Destination Voice Number...........................11
Transferring Incoming Call Setting............................20
U
Unavailable.................................................................47
User Information Recording.......................................44
User Information Recording ID
Changing.................................................................22
W
Waiting Call................................................................29
Work Unit Count..................................................40, 47
Z
Zip Tone......................................................................48