Panasonic DBS 576 System Report, Work Unit Count

Section 521 Built-In ACD Supervisor Guide

40 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)

3. The following screen appears. Press the soft key 1 or 6 to select

[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select

[WEEKLY].

4. Follow steps 5 and 6 of item A for [HOURLY].

Follow steps 5 and 6 of item B for [DAILY].

Follow steps 5 of item C for [WEEKLY].

System Report

J.Hourly tabulation of system report

K.Daily tabulation of system report

L.Weekly tabulation of system report

1. From [MIS REPORT] screen, press the soft key 3 or 8 to select

[SYSTEM REPORT].

2. The following screen appears. Press the soft key 1 or 6 to select

[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select

[WEEKLY].

3. Follow steps 5 and 6 of item A for [HOURLY].

Follow steps 5 and 6 of item B for [DAILY].

Follow steps 5 of item C for [WEEKLY].

Work Unit Count

M. Daily tabulation of work unit count

1. From [MIS REPORT] screen, press the soft key 4 or 9 to select

[WORK UNIT].

GROUP1 REPORT

←HOURLY →

←DAILY →

←WEEKLY →

MIS REPORT MENU →

MIS REPORT MENU

←AGENT REPORT →

←GROUP REPORT →

←SYSTEM REPORT →

←WORK UNIT →

←OTHERS →

SYSTEM REPORT