Section 521 Built-In ACD Supervisor Guide
44 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
User Information Recording
The following (Figure 5) shows the service flow for recording user
information messages. Voice output ports of the ACD system can be directly
accessed to register, confirm, change, or delete messages. The maximum
recording length of each service information message is 14 seconds. Up to 6
kinds of information messages can be registered per ACD system.
After recording your information message(s), select which information
message to be sent to an outside party by entering parameter on service Flow
Details (Figure 2).
Related program addresses are:
4101 - 4104: ACD Call Handling Program
4201 - 4204: Transferring Voice Mail access number
Notice
Even if your message are recorded, using Figure 5, user information numbers
(1-6) must be selected for above program addresses.
If they are not selected, initial messages will be sent.