Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 33
MIS Function Tabulation Unit
MIS report is output in the following cycles:
• Hourly report:
Specified date(s) can be output on an hourly (0-24) basis.
• Daily report:
Data for previous week/this week can be output on a daily basis.
The oldest available data is Monday of previous week.
• Weekly report:
Data for both previous and this weeks are output on a weekly basis.
The following shows available report.
!: Available to report
×: Unavailable to report
Table 5.
Group
TOTAL
LOGIN
TIME
UNAVAIL
ABLE
TIME
TALK
TIME IDLE
TIME INCOMING
CALLS ANSWER
CALLS
AVERAGE
RINGING
TIME
Agent
(1~64) HOURLY !!!!! ! ×
DAILY !!!!! ! !
WEEKLY !!!!! ! !
Group
(1,or 2) HOURLY !!!!! ! ×
DAILY !!!!! ! ×
WEEKLY !!!!! ! ×
System HOURLY !!!!! ! ×
DAILY !!!!! ! ×
WEEKLY !!!!! ! ×