Built-In ACD Supervisor Guide Section 521
576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 9
INSERT (FF2)
This command inserts a new line in the current setting of displayed program
lines. Insertion can be repeated up to 19 lines.
The following screen display shows an example of insertion and setting of the
SEARCH command.
1. Press the
soft key 1, 2 or 3 or 6, 7 or 8 for the commands to be set,
and press the HOLD key.
Example: Press soft key 3 to select SEARCH.
2. Set parameter 1, and press the HOLD key.
Example: Press key 1 to set group 1.
Example:
3. Set parameter 2, and press the HOLD key.
Example: Press the 0, 1 and 0 keys to set the Search Timer to 10
seconds.
Example:
4. Set parameter 3, and press the HOLD key.
Example: Enter three digits to set the No Ans Timer.
The program line that was set is updated when the final parameter
is set. The next line is moved to, and the screen in step 1 is
redisplayed.
01:Select Cmd.
FWD FWDVM
PLAY RET
SEARCH RAD
List→
SEARCH
01:AGENT GRP.
AGENT GROUP
NUMBER
(1-3) List→
SEARCH 1,
01:Search Timer
AGENT SEARCH
TIME
1 to 600 sec.List→
SEARCH 1,010,
01:No Ans Timer
AGENT NO ANSWER
TIME
1 to 600 sec. List