576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 Index-1
A
ACD Call Handling Program........................................4
Activating Supervisor Menu.......................................15
Agent Features............................................................46
Agent IDs
Confirming..............................................................25
Registering..............................................................23
Agent Report...............................................................36
Agent Status................................................................30
ALL DELETE (FF6)...................................................11
Available/Unavailable.................................................47
B
Basic Service Flow........................................................3
C
Call Handling Program.................................................4
Call Setting
Direct Incoming.......................................................18
Transferring Incoming.............................................20
Changing Supervisor IDs and User Information Record-
ing ID............................................................22
Commands
Programming.............................................................6
Common Operation for Supervisor Customization....16
Configuration................................................................1
Confirming Agent IDs................................................25
Customization
Supervisor................................................................17
D
Data Clear...................................................................42
DELETE (FF3)...........................................................10
Direct Incoming Call Setting......................................18
E
EDIT (FF1)...................................................................7
F
Features
Supervisor...............................................................15
G
Group Report..............................................................39
I
Information Recording
User.........................................................................44
Index