
| Operations |
Fax – sending |
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Problem | Cause & Remedy |
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I cannot send document. | ● The other party’s fax machine is busy or has run out of paper. Try |
| again. |
| ● The other party’s machine is not a facsimile. Check with the other |
| party. |
| ● The other party’s fax machine rings too many times. Send the fax |
| manually – dial the number, confirm the fax tone, then press |
| START/SET/COPY . |
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The other party complains that | ● If your line has special telephone services such as call waiting, |
letters on their received document | the service may have been activated during fax transmission. |
are distorted. | Connect the unit to a line that does not have these services. |
| ● The extension telephone on the same line is off the hook. Hang |
| up the extension telephone and try again. |
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The other party complains that dirty | ● The glass or rollers are dirty. Clean them (p. 126). |
patterns or black lines appear on |
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their received document. |
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I cannot make an international fax | ● Use the overseas transmission mode (p. 63). |
call. | ● Add two pauses at the end of the telephone number (p. 36) or |
| dial manually. |
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Fax – receiving
Problem | Cause & Remedy |
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I cannot receive document | ● The receive mode is set to the TEL mode. Set to the other mode. |
automatically. | ● The time taken to answer a call is too long. Decrease the number |
| of rings (p. 72, 74, 80, 109). |
| ● The greeting message is too long. Shorten the message (p. 94). |
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The display shows “CONNECTING.....” | ● The incoming call is not a fax. Change the receive mode. |
but faxes are not received. |
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The recording image is faint. | ● The sender transmitted a faint document. Ask them to transmit a |
| clearer copy of the document. |
| ● The thermal head is dirty. Clean it (p. 126). |
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The printing quality is poor. | ● Some paper has instructions recommending which side to print |
| on. Try turning the paper over. |
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A blank sheet is ejected after the | ● The receiving reduction rate is not programmed correctly. |
received document is printed out. | Program the proper rate (p. 82). |
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A black line appears on the received | ● The center rib is dirty. Clean it (p. 126). |
document. |
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Help
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