Error Messages
Reports
If your unit cannot send a fax, check the following.
–The number you dialled is correct.
–The other party’s machine is a facsimile.
If the problem remains, correct it by following the communication message printed on the sending and journal reports (p. 55, 56).
Communication message | Error code | Cause & Remedy |
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COMMUNICATION ERROR | ● A transmission or reception error occurred. Try again or check | |
| FF | with the other party. |
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DOCUMENT JAMMED | — | ● The document is jammed. Remove the jammed document (p. 120). |
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| 54, 59 | ● A transmission or reception error occurred because of a problem |
| 70 | with the other party’s fax machine. Check with the other party. |
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MEMORY FULL | — | ● The document was not received due to memory being full. |
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NO DOCUMENT | — | ● The document was not fed into the unit properly. Reinsert the |
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| document and try again. |
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OTHER FAX NOT RESPOND | — | ● The other party’s fax machine was busy or ran out of recording |
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| paper. Try again. |
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| ● The document was not fed properly. Reinsert the document and |
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| try again. |
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| ● The other party’s fax machine rings too many times. To send a |
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| fax manually, dial the number, confirm the fax tone, and press |
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| START/SET/COPY . |
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| ● The other party’s machine is not a facsimile. Check with the |
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| other party. |
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| ● The number you dialled is not in service. |
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PC FAIL OR BUSY | — | ● The PC cannot control the fax functions. The printer cable is not |
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| connected correctly, or the software is not running on the PC. |
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PRESSED THE STOP KEY | — | ● STOP was pressed and fax communication was cancelled. |
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THE COVER WAS OPENED | — | ● The cover was opened. Close it and try again. |
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OK | — | ● Fax communication was successful. |
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Display
If the unit detects a problem, one or more of the following messages will appear on the display.
| Display message |
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| Cause & Remedy | |
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| ● | There is something wrong with the unit. Contact our service personnel. |
| CALL SERVICE |
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| ● | The cover is open. Close it. |
| CHECK | COVER |
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| ● | The document is not fed into the unit properly. Reinsert the document. If |
| CHECK DOCUMENT |
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| misfeeding occurs frequently, clean the document feeder rollers and try again |
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| (p. 126). If the problem remains, adjust the feeder pressure (p. 121). |
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| ● | The film cartridge is not installed. Install it (p. |
| CHECK | FILM |
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