Appendix CTroubleshooting
Error Messages
The following tables give common error messages, their explanations, and solutions.
Installation Errors
The following table lists
Error Message | Explanation | Solution |
|
|
|
ViaVideo generates the | The installer program can | Remove any directories that |
following error message | not create the temporary file | begin with _is from their |
while attempting to install: | needed to run the install. | Windows temp directory |
Unable to open |
| and restart the install. |
|
| |
temporary file |
|
|
|
|
|
H.323 Errors
The following errors are specific to H.323 gatekeepers.
Error Message | Explanation |
| Solution |
|
|
|
|
Gatekeeper Unregistered | ViaVideo has been | 1. | Check the Gatekeeper IP |
| unregistered from your |
| address. |
| gatekeeper. | 2. | Check that the |
|
| ||
|
|
| gatekeeper is still |
|
|
| operational and |
|
|
| configured correctly. |
|
|
|
|
Gatekeeper Not Found | The gatekeeper registration | 1. | Check the Gatekeeper IP |
| information is incorrect. |
| address. |
|
| 2. | Check that the |
|
|
| gatekeeper is still |
|
|
| operational and |
|
|
| configured correctly. |
|
|
| |
Gatekeeper Duplicate Alias | The gatekeeper registration | Check with your system | |
| was not successful because | administrator for a valid user | |
| another system is using the | name. | |
| same user name. |
|
|
|
|
|
|
ViaVideo User’s Guide | 82 | www.polycom.com |
