System Information and Diagnostics | Polycom ViaVideo specification

Chapter 3

System Information and Diagnostics

Each of the system information screens has a Menu icon in the lower right corner that returns you to the previous screen. To return to the System Information screen from anywhere in the menu hierarchy, click the Info icon at the top of each screen. To return to the main calling screen, click the Home icon.

Note If you are in a call while using the system information screens, click the Info icon to display the system information screens. The far site video is displayed in a small screen that is always on top of your desktop. You can move this mini-screen by dragging it with your mouse.

The following diagram shows the ViaVideo screen hierarchy.

ViaVideo User’s Guide

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Polycom ViaVideo manual System Information and Diagnostics

Contents

ViaVideo User’s Guide Page Trademark Information WarrantyOther Restrictions Patent Information Underwriters’ Laboratories’ Statement Important SafeguardsRegulatory Notices FCC Notice RADVision Statement Contents System Information and Diagnostics Audio ConnectionNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii System Requirements and Installation Hardware Requirements Installing Software Installing HardwareSoftware Requirements Starting ViaVideo Turn on the Camera Initial Setup ViaVideo built-in microphone Headset with microphone Using Manual Dialing Placing a CallCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Ending a Call Answering Calls Closing ViaVideo Chapter Using ViaVideo Calling Features Using the Remote Control Hang Up Volume SnapshotAudio Mute Picture in Picture PIP Information Screen AccessWindow Controls Minimize Window Re-Size the ViaVideo Display Sending Snapshots Leaving a Callback Message Using the Address Book Address Book and Speed Dial Do This Local and Global Address Book Entries Local Entries Global ILS Server Entries Go to the Directory Services screen Register This System When Powered OnDisplay Global Address Using Speed Dial Delete AllLock Via the On-Screen Remote Controlling Audio and VideoControlling Audio Dial Via the Audio Screen Muting Video Mute Auto Answer Calls in the Audio screen System Chapter Collaboration and Application Sharing Multiple IP Addresses Chapter System Information and Diagnostics Using the System Information Screens System Information and Diagnostics Diagnostics Network Statistics Advanced Statistics Audio JitterVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup 323 Auto Start ViaVideo When Auto Start ViaVideo is selectedGeneral Auto Answer User Name Show Half-Size Display When Show Half-Size Display isShow Animations Mail Directory Services Register this system when starting ViaVideo LAN and InternetDisplay Global Addresses Host Name Wins ResolutionDefault Gateway IP Address Audio Wave Volume Volume ControlMaster Volume Line Software PC SoftwareViaVideo Software Setup GatekeeperDialing Speeds 323 Display IP Dialing Extension Multiple IP Addresses Gatekeeper Dialing Speeds Quality of Service and Firewalls Use Fixed Ports IP Precedence Auto discover NAT IP addressNAT outside WAN address Dynamic Bandwidth Chapter Audio Connection PC with Speakers PC with Headphones Headphones Only Headset with Attached Microphone Pick Your Connection Type Simple Connection Just a Modem, Thanks Router With Firewall, Using a DMZ Router With NAT, No FirewallRouter With Firewall Configure Your Connection Through a Virtual Private Network Configure your ViaVideo for NAT When you select Auto discover NAT IP Address, ViaVideoSelect the System is Behind a NAT option Open and Assign Ports in the Firewall System Information screen Router With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Opening Ports Port Number AssignationIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix General Troubleshooting Problem Explanation Solution Audio Troubleshooting InfoDiagnosticsGenerate Volume Controls Wave, and Master Video Troubleshooting Windows Control Panel InfoSetupH.323QOS Bandwidth option Errors Error MessagesInstallation Errors Error Message Explanation Solution Gatekeeper setting SetupH.323 Appendix C