Configure Your Connection | Polycom ViaVideo specs

Appendix

Network Connection

Through a Virtual Private Network

If your network connection is through a Virtual Private Network (VPN), use the configuration instructions on page 70.

Configure Your Connection

And you’re ready to communicate ViaVideo!

Simple Connection - Just a Modem, Thanks

If you are using a cable modem or DSL modem, you don’t need to make any configuration adjustments. Because of the limited bandwidth available, it is recommended that you select a lower line speed, such as 128, for most calls. Select line speeds in the Dialing Speeds screen (System Info>Setup>H.323>Dialing Speeds).

Router With NAT, No Firewall

To configure your ViaVideo to use your router’s Network Address

Translator (NAT):

1.Go to the Quality of Service and Firewall screen (System Info>Setup>H.323>QOS).

© Polycom, Inc.

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ViaVideo User’s Guide

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Polycom ViaVideo manual Configure Your Connection, Through a Virtual Private Network

Contents

ViaVideo User’s Guide Page Other Restrictions WarrantyTrademark Information Patent Information Regulatory Notices FCC Notice Important SafeguardsUnderwriters’ Laboratories’ Statement RADVision Statement Contents Audio Connection System Information and DiagnosticsNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii Hardware Requirements System Requirements and Installation Installing Hardware Installing SoftwareSoftware Requirements Turn on the Camera Starting ViaVideo ViaVideo built-in microphone Initial Setup Headset with microphone Placing a Call Using Manual DialingCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Answering Calls Ending a Call Closing ViaVideo Chapter Calling Features Using ViaVideo Hang Up Using the Remote Control Snapshot VolumeAudio Mute Window Controls Information Screen AccessPicture in Picture PIP Minimize Window Sending Snapshots Re-Size the ViaVideo Display Leaving a Callback Message Address Book and Speed Dial Using the Address Book Do This Local Entries Local and Global Address Book Entries Global ILS Server Entries Register This System When Powered On Go to the Directory Services screenDisplay Global Address Delete All Using Speed DialLock Controlling Audio Controlling Audio and VideoVia the On-Screen Remote Dial Via the Audio Screen Mute Auto Answer Calls in the Audio screen System Muting Video Chapter Multiple IP Addresses Collaboration and Application Sharing Chapter Using the System Information Screens System Information and Diagnostics System Information and Diagnostics Diagnostics Network Statistics Audio Jitter Advanced StatisticsVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup General Auto Start ViaVideo When Auto Start ViaVideo is selected323 Auto Answer Show Animations Show Half-Size Display When Show Half-Size Display isUser Name Mail Directory Services LAN and Internet Register this system when starting ViaVideoDisplay Global Addresses Default Gateway Wins ResolutionHost Name IP Address Audio Master Volume Volume ControlWave Volume Line PC Software SoftwareViaVideo Software Gatekeeper SetupDialing Speeds Display IP Dialing Extension 323 Multiple IP Addresses Gatekeeper Dialing Speeds Use Fixed Ports Quality of Service and Firewalls NAT outside WAN address Auto discover NAT IP addressIP Precedence Dynamic Bandwidth Chapter PC with Speakers Audio Connection PC with Headphones Headphones Only Headset with Attached Microphone Simple Connection Just a Modem, Thanks Pick Your Connection Type Router With NAT, No Firewall Router With Firewall, Using a DMZRouter With Firewall Through a Virtual Private Network Configure Your Connection When you select Auto discover NAT IP Address, ViaVideo Configure your ViaVideo for NATSelect the System is Behind a NAT option System Information screen Open and Assign Ports in the Firewall Router With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Port Number Assignation Opening PortsIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix Problem Explanation Solution General Troubleshooting InfoDiagnosticsGenerate Audio Troubleshooting Wave, and Master Volume Controls Windows Control Panel Video Troubleshooting Bandwidth option InfoSetupH.323QOS Installation Errors Error MessagesErrors Error Message Explanation Solution SetupH.323 Gatekeeper setting Appendix C