System Information and Diagnostics | Polycom ViaVideo instruction

Contents
System Information and Diagnostics
Using the System Information Screens	33
Diagnostics	35
Network Statistics	36
Advanced Statistics	37
Call Status	38
Reset System	39
Camera Calibration	40
Generate Tone	41
Setup	42
General	43
Directory Services	45
LAN and Internet	46
Audio	48
Software	50
PC Software	50
ViaVideo Software	50
H.323 Setup	51
H.323	52
Gatekeeper	54
Dialing Speeds	55
Quality of Service and Firewalls	56
Audio Connection
PC with Speakers	59
PC with Headphones	60
Headphones Only	61
Headset with Attached Microphone	62
Network Connection
Pick Your Connection Type	63
Simple Connection - Just a Modem, Thanks	63
Router With NAT, No Firewall	64
Router With Firewall	64
Router With Firewall, Using a DMZ	64
Through a Virtual Private Network	65
Configure Your Connection	65
Simple Connection - Just a Modem, Thanks	65
Router With NAT, No Firewall	65
Router With Firewall	66
Configure your ViaVideo for NAT	66
Open and Assign Ports in the Firewall	67

ViaVideo User’s Guide

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Polycom ViaVideo manual System Information and Diagnostics, Audio Connection, Network Connection

Contents

ViaVideo User’s Guide Page Trademark Information WarrantyOther Restrictions Patent Information Underwriters’ Laboratories’ Statement Important SafeguardsRegulatory Notices FCC Notice RADVision Statement Contents System Information and Diagnostics Audio ConnectionNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii System Requirements and Installation Hardware Requirements Installing Software Installing HardwareSoftware Requirements Starting ViaVideo Turn on the Camera Initial Setup ViaVideo built-in microphone Headset with microphone Using Manual Dialing Placing a CallCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Ending a Call Answering Calls Closing ViaVideo Chapter Using ViaVideo Calling Features Using the Remote Control Hang Up Volume SnapshotAudio Mute Picture in Picture PIP Information Screen AccessWindow Controls Minimize Window Re-Size the ViaVideo Display Sending Snapshots Leaving a Callback Message Using the Address Book Address Book and Speed Dial Do This Local and Global Address Book Entries Local Entries Global ILS Server Entries Go to the Directory Services screen Register This System When Powered OnDisplay Global Address Using Speed Dial Delete AllLock Via the On-Screen Remote Controlling Audio and VideoControlling Audio Dial Via the Audio Screen Muting Video Mute Auto Answer Calls in the Audio screen System Chapter Collaboration and Application Sharing Multiple IP Addresses Chapter System Information and Diagnostics Using the System Information Screens System Information and Diagnostics Diagnostics Network Statistics Advanced Statistics Audio JitterVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup 323 Auto Start ViaVideo When Auto Start ViaVideo is selectedGeneral Auto Answer User Name Show Half-Size Display When Show Half-Size Display isShow Animations Mail Directory Services Register this system when starting ViaVideo LAN and InternetDisplay Global Addresses Host Name Wins ResolutionDefault Gateway IP Address Audio Wave Volume Volume ControlMaster Volume Line Software PC SoftwareViaVideo Software Setup GatekeeperDialing Speeds 323 Display IP Dialing Extension Multiple IP Addresses Gatekeeper Dialing Speeds Quality of Service and Firewalls Use Fixed Ports IP Precedence Auto discover NAT IP addressNAT outside WAN address Dynamic Bandwidth Chapter Audio Connection PC with Speakers PC with Headphones Headphones Only Headset with Attached Microphone Pick Your Connection Type Simple Connection Just a Modem, Thanks Router With Firewall, Using a DMZ Router With NAT, No FirewallRouter With Firewall Configure Your Connection Through a Virtual Private Network Configure your ViaVideo for NAT When you select Auto discover NAT IP Address, ViaVideoSelect the System is Behind a NAT option Open and Assign Ports in the Firewall System Information screen Router With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Opening Ports Port Number AssignationIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix General Troubleshooting Problem Explanation Solution Audio Troubleshooting InfoDiagnosticsGenerate Volume Controls Wave, and Master Video Troubleshooting Windows Control Panel InfoSetupH.323QOS Bandwidth option Errors Error MessagesInstallation Errors Error Message Explanation Solution Gatekeeper setting SetupH.323 Appendix C