System Information and Diagnostics | Polycom ViaVideo instruction

3

System Information and Diagnostics

This chapter provides a description of ViaVideo’s system information and diagnostic screens, and explains how to view settings, run diagnostic tests, and make changes to your system.

This chapter contains the following sections:

•Using the System Information Screens (page 33)

•Diagnostics (page 35)

•Setup (page 42).

Using the System Information Screens

To access the system information screens at any time, click the Info icon in the top left corner of the ViaVideo application window. The System Information screen is displayed.

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33

ViaVideo User’s Guide

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Polycom ViaVideo manual System Information and Diagnostics, Using the System Information Screens

Contents

ViaVideo User’s Guide Page Other Restrictions WarrantyTrademark Information Patent Information Regulatory Notices FCC Notice Important SafeguardsUnderwriters’ Laboratories’ Statement RADVision Statement Contents Network Connection System Information and DiagnosticsAudio Connection Troubleshooting Contents ViaVideo User’s Guide Viii Hardware Requirements System Requirements and Installation Software Requirements Installing SoftwareInstalling Hardware Turn on the Camera Starting ViaVideo ViaVideo built-in microphone Initial Setup Headset with microphone Camera Calibration Using Manual DialingPlacing a Call Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Answering Calls Ending a Call Closing ViaVideo Chapter Calling Features Using ViaVideo Hang Up Using the Remote Control Audio Mute VolumeSnapshot Window Controls Information Screen AccessPicture in Picture PIP Minimize Window Sending Snapshots Re-Size the ViaVideo Display Leaving a Callback Message Address Book and Speed Dial Using the Address Book Do This Local Entries Local and Global Address Book Entries Global ILS Server Entries Display Global Address Go to the Directory Services screenRegister This System When Powered On Lock Using Speed DialDelete All Controlling Audio Controlling Audio and VideoVia the On-Screen Remote Dial Via the Audio Screen Mute Auto Answer Calls in the Audio screen System Muting Video Chapter Multiple IP Addresses Collaboration and Application Sharing Chapter Using the System Information Screens System Information and Diagnostics System Information and Diagnostics Diagnostics Network Statistics Video Jitter Advanced StatisticsAudio Jitter Call Status Reset System Camera Calibration Generate Tone Setup General Auto Start ViaVideo When Auto Start ViaVideo is selected323 Auto Answer Show Animations Show Half-Size Display When Show Half-Size Display isUser Name Mail Directory Services Display Global Addresses Register this system when starting ViaVideoLAN and Internet Default Gateway Wins ResolutionHost Name IP Address Audio Master Volume Volume ControlWave Volume Line ViaVideo Software SoftwarePC Software Dialing Speeds SetupGatekeeper Display IP Dialing Extension 323 Multiple IP Addresses Gatekeeper Dialing Speeds Use Fixed Ports Quality of Service and Firewalls NAT outside WAN address Auto discover NAT IP addressIP Precedence Dynamic Bandwidth Chapter PC with Speakers Audio Connection PC with Headphones Headphones Only Headset with Attached Microphone Simple Connection Just a Modem, Thanks Pick Your Connection Type Router With Firewall Router With Firewall, Using a DMZRouter With NAT, No Firewall Through a Virtual Private Network Configure Your Connection Select the System is Behind a NAT option Configure your ViaVideo for NATWhen you select Auto discover NAT IP Address, ViaVideo System Information screen Open and Assign Ports in the Firewall Router With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Is it Safe? Opening PortsPort Number Assignation What’s a DMZ? What’s a Network Address Translator? Appendix Problem Explanation Solution General Troubleshooting InfoDiagnosticsGenerate Audio Troubleshooting Wave, and Master Volume Controls Windows Control Panel Video Troubleshooting Bandwidth option InfoSetupH.323QOS Installation Errors Error MessagesErrors Error Message Explanation Solution SetupH.323 Gatekeeper setting Appendix C