Polycom ViaVideo manual Audio Troubleshooting, InfoDiagnosticsGenerate

Appendix C Troubleshooting

Audio Troubleshooting

The following table lists audio-related problems, their explanations, and possible solutions.

Problem	Explanation	Solution
No Audio	You may not have your	Select Generate Tone
	audio hooked up correctly.	(System
		Info>Diagnostics>Generate
		Tone). If you cannot hear a
		tone, perform the following
		checks:
		1. Check your audio
		connection (See “Audio
		Connection,” on page 59)
		2. Look in System
		Info>Setup>Audio and
		verify that you have
		selected the correct
		microphone setting.
		3. Check the volume
		controls in System
		Info>Setup>Audio to make
		sure they are set correctly.
		4. Check the speaker
		connection and volume
		setting.
		If you can hear a tone, but
		cannot hear the other side,
		make sure that the other
		end is not muted.
No sound effects.	Your Wave audio setting	Check the Wave audio level
	may be low.	in System
		Info>Setup>Audio.

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