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ViaVideo User’s Guide
Models:
ViaVideo
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Troubleshooting
Install
Error messages
Default Gateway
Warranty
Configure Your Connection
Problem Explanation Solution
Reset System
Diagnostics
Information Screen Access
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ViaVideo
User’s Guide
November 2000 Edition
3151-10065-005A
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Contents
ViaVideo User’s Guide
Page
Other Restrictions
Warranty
Trademark Information
Patent Information
Regulatory Notices FCC Notice
Important Safeguards
Underwriters’ Laboratories’ Statement
RADVision Statement
Contents
Audio Connection
System Information and Diagnostics
Network Connection
Troubleshooting
Contents ViaVideo User’s Guide Viii
Hardware Requirements
System Requirements and Installation
Installing Hardware
Installing Software
Software Requirements
Turn on the Camera
Starting ViaVideo
ViaVideo built-in microphone
Initial Setup
Headset with microphone
Placing a Call
Using Manual Dialing
Camera Calibration
Info icon Call status light IP address
Chapter
Using the Address Book or Speed Dialing
New entry Edit entry Delete entry
On-Screen Remote Control
Answering Calls
Ending a Call
Closing ViaVideo
Chapter
Calling Features
Using ViaVideo
Hang Up
Using the Remote Control
Snapshot
Volume
Audio Mute
Window Controls
Information Screen Access
Picture in Picture PIP
Minimize Window
Sending Snapshots
Re-Size the ViaVideo Display
Leaving a Callback Message
Address Book and Speed Dial
Using the Address Book
Do This
Local Entries
Local and Global Address Book Entries
Global ILS Server Entries
Register This System When Powered On
Go to the Directory Services screen
Display Global Address
Delete All
Using Speed Dial
Lock
Controlling Audio
Controlling Audio and Video
Via the On-Screen Remote
Dial
Via the Audio Screen
Mute Auto Answer Calls in the Audio screen System
Muting Video
Chapter
Multiple IP Addresses
Collaboration and Application Sharing
Chapter
Using the System Information Screens
System Information and Diagnostics
System Information and Diagnostics
Diagnostics
Network Statistics
Audio Jitter
Advanced Statistics
Video Jitter
Call Status
Reset System
Camera Calibration
Generate Tone
Setup
General
Auto Start ViaVideo When Auto Start ViaVideo is selected
323
Auto Answer
Show Animations
Show Half-Size Display When Show Half-Size Display is
User Name
Mail
Directory Services
LAN and Internet
Register this system when starting ViaVideo
Display Global Addresses
Default Gateway
Wins Resolution
Host Name
IP Address
Audio
Master Volume
Volume Control
Wave Volume
Line
PC Software
Software
ViaVideo Software
Gatekeeper
Setup
Dialing Speeds
Display IP Dialing Extension
323
Multiple IP Addresses
Gatekeeper
Dialing Speeds
Use Fixed Ports
Quality of Service and Firewalls
NAT outside WAN address
Auto discover NAT IP address
IP Precedence
Dynamic Bandwidth
Chapter
PC with Speakers
Audio Connection
PC with Headphones
Headphones Only
Headset with Attached Microphone
Simple Connection Just a Modem, Thanks
Pick Your Connection Type
Router With NAT, No Firewall
Router With Firewall, Using a DMZ
Router With Firewall
Through a Virtual Private Network
Configure Your Connection
When you select Auto discover NAT IP Address, ViaVideo
Configure your ViaVideo for NAT
Select the System is Behind a NAT option
System Information screen
Open and Assign Ports in the Firewall
Router With Firewall, Using a DMZ
Assign your ViaVideo to the DMZ
Through a Virtual Private Network
Appendix
What’s a Firewall?
Port Number Assignation
Opening Ports
Is it Safe?
What’s a DMZ?
What’s a Network Address Translator?
Appendix
Problem Explanation Solution
General Troubleshooting
InfoDiagnosticsGenerate
Audio Troubleshooting
Wave, and Master
Volume Controls
Windows Control Panel
Video Troubleshooting
Bandwidth option
InfoSetupH.323QOS
Installation Errors
Error Messages
Errors
Error Message Explanation Solution
SetupH.323
Gatekeeper setting
Appendix C
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Contents