Software Requirements, Installing Software | Polycom ViaVideo

Chapter 1

ViaVideo Quick Start

•If you are using a headset with microphone, it must have a single audio connection, like those used with cellular phones.

Software Requirements

To use ViaVideo, you must have one of the following versions of

Microsoft® Windows® installed:

•Windows 98 version 1 or version 2

•Windows Millennium Edition

•Windows 2000.

As part of the installation process, ViaVideo also checks for the following required software. If the software is not present, ViaVideo installs it.

•DirectX® 7

•Adobe Acrobat ReaderTM version 4

•Microsoft database support (ODBC)

•NetMeeting® 3.01.

Installing Software

To install the ViaVideo software, insert the ViaVideo CD into your CD drive and click Install Software. Follow the instructions in the installation screens to complete the installation.

Note If your PC is not set up to autorun the CD, double-click vvsetup.exe to run the installation program.

Installing Hardware

Caution Be sure to install the ViaVideo software before you install the ViaVideo camera unit.

To install the ViaVideo camera unit, insert the ViaVideo CD into your CD drive and click the Install Hardware link. You are guided through the installation procedures step by step.

Note For more information about audio port connections, see “Audio Connection,” on page 59.

ViaVideo User’s Guide

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Polycom ViaVideo manual Software Requirements, Installing Software, Installing Hardware

Contents

ViaVideo User’s Guide Page Trademark Information WarrantyOther Restrictions Patent Information Underwriters’ Laboratories’ Statement Important SafeguardsRegulatory Notices FCC Notice RADVision Statement Contents Audio Connection System Information and DiagnosticsNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii System Requirements and Installation Hardware Requirements Installing Hardware Installing SoftwareSoftware Requirements Starting ViaVideo Turn on the Camera Initial Setup ViaVideo built-in microphone Headset with microphone Placing a Call Using Manual DialingCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Ending a Call Answering Calls Closing ViaVideo Chapter Using ViaVideo Calling Features Using the Remote Control Hang Up Snapshot VolumeAudio Mute Picture in Picture PIP Information Screen AccessWindow Controls Minimize Window Re-Size the ViaVideo Display Sending Snapshots Leaving a Callback Message Using the Address Book Address Book and Speed Dial Do This Local and Global Address Book Entries Local Entries Global ILS Server Entries Register This System When Powered On Go to the Directory Services screenDisplay Global Address Delete All Using Speed DialLock Via the On-Screen Remote Controlling Audio and VideoControlling Audio Dial Via the Audio Screen Muting Video Mute Auto Answer Calls in the Audio screen System Chapter Collaboration and Application Sharing Multiple IP Addresses Chapter System Information and Diagnostics Using the System Information Screens System Information and Diagnostics Diagnostics Network Statistics Audio Jitter Advanced StatisticsVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup 323 Auto Start ViaVideo When Auto Start ViaVideo is selectedGeneral Auto Answer User Name Show Half-Size Display When Show Half-Size Display isShow Animations Mail Directory Services LAN and Internet Register this system when starting ViaVideoDisplay Global Addresses Host Name Wins ResolutionDefault Gateway IP Address Audio Wave Volume Volume ControlMaster Volume Line PC Software SoftwareViaVideo Software Gatekeeper SetupDialing Speeds 323 Display IP Dialing Extension Multiple IP Addresses Gatekeeper Dialing Speeds Quality of Service and Firewalls Use Fixed Ports IP Precedence Auto discover NAT IP addressNAT outside WAN address Dynamic Bandwidth Chapter Audio Connection PC with Speakers PC with Headphones Headphones Only Headset with Attached Microphone Pick Your Connection Type Simple Connection Just a Modem, Thanks Router With NAT, No Firewall Router With Firewall, Using a DMZRouter With Firewall Configure Your Connection Through a Virtual Private Network When you select Auto discover NAT IP Address, ViaVideo Configure your ViaVideo for NATSelect the System is Behind a NAT option Open and Assign Ports in the Firewall System Information screen Router With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Port Number Assignation Opening PortsIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix General Troubleshooting Problem Explanation Solution Audio Troubleshooting InfoDiagnosticsGenerate Volume Controls Wave, and Master Video Troubleshooting Windows Control Panel InfoSetupH.323QOS Bandwidth option Errors Error MessagesInstallation Errors Error Message Explanation Solution Gatekeeper setting SetupH.323 Appendix C