Pick Your Connection Type | Polycom ViaVideo instruction

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Network Connection

Although connecting any network device can be a confusing task, we at ViaVideo are all for simplifying things a bit. If you don’t have a network administrator to take care of all your connectivity issues, read the information in this appendix and you will be ready to go in no time.

If you are a network administrator, go ahead and read the appendix anyway. Your secret’s safe with us!

This appendix contains the following sections:

•Find Your Connection Type (page 63)

•Configure Your Connection (page 65)

•What’s a Firewall? (page 72)

•What’s a DMZ? (page 74)

•What’s a NAT? (page 75).

Pick Your Connection Type

As simple as we can make it - just pick out your connection type from those shown below, perform the tasks in the appropriate section, and you’re ready to communicate ViaVideo!

Simple Connection - Just a Modem, Thanks

If your network connection is through a cable modem or DSL modem, use the configuration instructions on page 65.

© Polycom, Inc.

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ViaVideo User’s Guide

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Polycom ViaVideo manual Pick Your Connection Type, Simple Connection Just a Modem, Thanks

Contents

ViaVideo User’s Guide Page Patent Information WarrantyOther Restrictions Trademark Information RADVision Statement Important SafeguardsRegulatory Notices FCC Notice Underwriters’ Laboratories’ Statement Contents Network Connection System Information and DiagnosticsAudio Connection Troubleshooting Contents ViaVideo User’s Guide Viii Hardware Requirements System Requirements and Installation Software Requirements Installing SoftwareInstalling Hardware Turn on the Camera Starting ViaVideo ViaVideo built-in microphone Initial Setup Headset with microphone Camera Calibration Using Manual DialingPlacing a Call Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Answering Calls Ending a Call Closing ViaVideo Chapter Calling Features Using ViaVideo Hang Up Using the Remote Control Audio Mute VolumeSnapshot Minimize Window Information Screen AccessWindow Controls Picture in Picture PIP Sending Snapshots Re-Size the ViaVideo Display Leaving a Callback Message Address Book and Speed Dial Using the Address Book Do This Local Entries Local and Global Address Book Entries Global ILS Server Entries Display Global Address Go to the Directory Services screenRegister This System When Powered On Lock Using Speed DialDelete All Dial Controlling Audio and VideoControlling Audio Via the On-Screen Remote Via the Audio Screen Mute Auto Answer Calls in the Audio screen System Muting Video Chapter Multiple IP Addresses Collaboration and Application Sharing Chapter Using the System Information Screens System Information and Diagnostics System Information and Diagnostics Diagnostics Network Statistics Video Jitter Advanced StatisticsAudio Jitter Call Status Reset System Camera Calibration Generate Tone Setup Auto Answer Auto Start ViaVideo When Auto Start ViaVideo is selectedGeneral 323 Mail Show Half-Size Display When Show Half-Size Display isShow Animations User Name Directory Services Display Global Addresses Register this system when starting ViaVideoLAN and Internet IP Address Wins ResolutionDefault Gateway Host Name Audio Line Volume ControlMaster Volume Wave Volume ViaVideo Software SoftwarePC Software Dialing Speeds SetupGatekeeper Display IP Dialing Extension 323 Multiple IP Addresses Gatekeeper Dialing Speeds Use Fixed Ports Quality of Service and Firewalls Dynamic Bandwidth Auto discover NAT IP addressNAT outside WAN address IP Precedence Chapter PC with Speakers Audio Connection PC with Headphones Headphones Only Headset with Attached Microphone Simple Connection Just a Modem, Thanks Pick Your Connection Type Router With Firewall Router With Firewall, Using a DMZRouter With NAT, No Firewall Through a Virtual Private Network Configure Your Connection Select the System is Behind a NAT option Configure your ViaVideo for NATWhen you select Auto discover NAT IP Address, ViaVideo System Information screen Open and Assign Ports in the Firewall Router With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Is it Safe? Opening PortsPort Number Assignation What’s a DMZ? What’s a Network Address Translator? Appendix Problem Explanation Solution General Troubleshooting InfoDiagnosticsGenerate Audio Troubleshooting Wave, and Master Volume Controls Windows Control Panel Video Troubleshooting Bandwidth option InfoSetupH.323QOS Error Message Explanation Solution Error MessagesInstallation Errors Errors SetupH.323 Gatekeeper setting Appendix C