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Troubleshooting
Install
Error codes
Default Gateway
Warranty
Configure Your Connection
Problem Explanation Solution
Reset System
Diagnostics
Information Screen Access
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Chapter 1
ViaVideo Quick Start
ViaVideo User’s Guide
14
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Contents
ViaVideo User’s Guide
Page
Trademark Information
Warranty
Other Restrictions
Patent Information
Underwriters’ Laboratories’ Statement
Important Safeguards
Regulatory Notices FCC Notice
RADVision Statement
Contents
Audio Connection
System Information and Diagnostics
Network Connection
Troubleshooting
Contents ViaVideo User’s Guide Viii
System Requirements and Installation
Hardware Requirements
Installing Hardware
Installing Software
Software Requirements
Starting ViaVideo
Turn on the Camera
Initial Setup
ViaVideo built-in microphone
Headset with microphone
Placing a Call
Using Manual Dialing
Camera Calibration
Info icon Call status light IP address
Chapter
Using the Address Book or Speed Dialing
New entry Edit entry Delete entry
On-Screen Remote Control
Ending a Call
Answering Calls
Closing ViaVideo
Chapter
Using ViaVideo
Calling Features
Using the Remote Control
Hang Up
Snapshot
Volume
Audio Mute
Picture in Picture PIP
Information Screen Access
Window Controls
Minimize Window
Re-Size the ViaVideo Display
Sending Snapshots
Leaving a Callback Message
Using the Address Book
Address Book and Speed Dial
Do This
Local and Global Address Book Entries
Local Entries
Global ILS Server Entries
Register This System When Powered On
Go to the Directory Services screen
Display Global Address
Delete All
Using Speed Dial
Lock
Via the On-Screen Remote
Controlling Audio and Video
Controlling Audio
Dial
Via the Audio Screen
Muting Video
Mute Auto Answer Calls in the Audio screen System
Chapter
Collaboration and Application Sharing
Multiple IP Addresses
Chapter
System Information and Diagnostics
Using the System Information Screens
System Information and Diagnostics
Diagnostics
Network Statistics
Audio Jitter
Advanced Statistics
Video Jitter
Call Status
Reset System
Camera Calibration
Generate Tone
Setup
323
Auto Start ViaVideo When Auto Start ViaVideo is selected
General
Auto Answer
User Name
Show Half-Size Display When Show Half-Size Display is
Show Animations
Mail
Directory Services
LAN and Internet
Register this system when starting ViaVideo
Display Global Addresses
Host Name
Wins Resolution
Default Gateway
IP Address
Audio
Wave Volume
Volume Control
Master Volume
Line
PC Software
Software
ViaVideo Software
Gatekeeper
Setup
Dialing Speeds
323
Display IP Dialing Extension
Multiple IP Addresses
Gatekeeper
Dialing Speeds
Quality of Service and Firewalls
Use Fixed Ports
IP Precedence
Auto discover NAT IP address
NAT outside WAN address
Dynamic Bandwidth
Chapter
Audio Connection
PC with Speakers
PC with Headphones
Headphones Only
Headset with Attached Microphone
Pick Your Connection Type
Simple Connection Just a Modem, Thanks
Router With NAT, No Firewall
Router With Firewall, Using a DMZ
Router With Firewall
Configure Your Connection
Through a Virtual Private Network
When you select Auto discover NAT IP Address, ViaVideo
Configure your ViaVideo for NAT
Select the System is Behind a NAT option
Open and Assign Ports in the Firewall
System Information screen
Router With Firewall, Using a DMZ
Assign your ViaVideo to the DMZ
Through a Virtual Private Network
Appendix
What’s a Firewall?
Port Number Assignation
Opening Ports
Is it Safe?
What’s a DMZ?
What’s a Network Address Translator?
Appendix
General Troubleshooting
Problem Explanation Solution
Audio Troubleshooting
InfoDiagnosticsGenerate
Volume Controls
Wave, and Master
Video Troubleshooting
Windows Control Panel
InfoSetupH.323QOS
Bandwidth option
Errors
Error Messages
Installation Errors
Error Message Explanation Solution
Gatekeeper setting
SetupH.323
Appendix C
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