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Contents ViaVideo User’s Guide Viii
Models:
ViaVideo
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Troubleshooting
Install
Error codes
Default Gateway
Warranty
Configure Your Connection
Problem Explanation Solution
Reset System
Diagnostics
Information Screen Access
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Contents
ViaVideo User’s Guide
viii
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Contents
ViaVideo User’s Guide
Page
Warranty
Other Restrictions
Trademark Information
Patent Information
Important Safeguards
Regulatory Notices FCC Notice
Underwriters’ Laboratories’ Statement
RADVision Statement
Contents
Network Connection
System Information and Diagnostics
Audio Connection
Troubleshooting
Contents ViaVideo User’s Guide Viii
System Requirements and Installation
Hardware Requirements
Software Requirements
Installing Software
Installing Hardware
Starting ViaVideo
Turn on the Camera
Initial Setup
ViaVideo built-in microphone
Headset with microphone
Camera Calibration
Using Manual Dialing
Placing a Call
Info icon Call status light IP address
Chapter
Using the Address Book or Speed Dialing
New entry Edit entry Delete entry
On-Screen Remote Control
Ending a Call
Answering Calls
Closing ViaVideo
Chapter
Using ViaVideo
Calling Features
Using the Remote Control
Hang Up
Audio Mute
Volume
Snapshot
Information Screen Access
Window Controls
Picture in Picture PIP
Minimize Window
Re-Size the ViaVideo Display
Sending Snapshots
Leaving a Callback Message
Using the Address Book
Address Book and Speed Dial
Do This
Local and Global Address Book Entries
Local Entries
Global ILS Server Entries
Display Global Address
Go to the Directory Services screen
Register This System When Powered On
Lock
Using Speed Dial
Delete All
Controlling Audio and Video
Controlling Audio
Via the On-Screen Remote
Dial
Via the Audio Screen
Muting Video
Mute Auto Answer Calls in the Audio screen System
Chapter
Collaboration and Application Sharing
Multiple IP Addresses
Chapter
System Information and Diagnostics
Using the System Information Screens
System Information and Diagnostics
Diagnostics
Network Statistics
Video Jitter
Advanced Statistics
Audio Jitter
Call Status
Reset System
Camera Calibration
Generate Tone
Setup
Auto Start ViaVideo When Auto Start ViaVideo is selected
General
323
Auto Answer
Show Half-Size Display When Show Half-Size Display is
Show Animations
User Name
Mail
Directory Services
Display Global Addresses
Register this system when starting ViaVideo
LAN and Internet
Wins Resolution
Default Gateway
Host Name
IP Address
Audio
Volume Control
Master Volume
Wave Volume
Line
ViaVideo Software
Software
PC Software
Dialing Speeds
Setup
Gatekeeper
323
Display IP Dialing Extension
Multiple IP Addresses
Gatekeeper
Dialing Speeds
Quality of Service and Firewalls
Use Fixed Ports
Auto discover NAT IP address
NAT outside WAN address
IP Precedence
Dynamic Bandwidth
Chapter
Audio Connection
PC with Speakers
PC with Headphones
Headphones Only
Headset with Attached Microphone
Pick Your Connection Type
Simple Connection Just a Modem, Thanks
Router With Firewall
Router With Firewall, Using a DMZ
Router With NAT, No Firewall
Configure Your Connection
Through a Virtual Private Network
Select the System is Behind a NAT option
Configure your ViaVideo for NAT
When you select Auto discover NAT IP Address, ViaVideo
Open and Assign Ports in the Firewall
System Information screen
Router With Firewall, Using a DMZ
Assign your ViaVideo to the DMZ
Through a Virtual Private Network
Appendix
What’s a Firewall?
Is it Safe?
Opening Ports
Port Number Assignation
What’s a DMZ?
What’s a Network Address Translator?
Appendix
General Troubleshooting
Problem Explanation Solution
Audio Troubleshooting
InfoDiagnosticsGenerate
Volume Controls
Wave, and Master
Video Troubleshooting
Windows Control Panel
InfoSetupH.323QOS
Bandwidth option
Error Messages
Installation Errors
Errors
Error Message Explanation Solution
Gatekeeper setting
SetupH.323
Appendix C
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