Polycom ViaVideo

Chapter 3 System Information and Diagnostics

ViaVideo User’s Guide 48 www.polycom.com

Properties dialog, where you can change your network

configuration settings.

Audio

The Audio screen lets you set audio configuration options.

ViaVideoUG.book Page 48 Thursday, December 7, 2000 2:49 PM

Contents

Main Page Important Information Other Restrictions Trademark Information Patent Information Warranty Important Safeguards Regulatory Notices FCC Notice Underwriters Laboratories Statement RADVision Statement Contents ViaVideo Quick Start Using ViaVideo System Information and Diagnostics Audio Connection Network Connection Troubleshooting Page ViaVideo Quick Start System Requirements and Installation Hardware Requirements Software Requirements Installing Software Installing Hardware Starting ViaVideo Turn on the Camera Initial Setup Page Camera Calibration Placing a Call Using Manual Dialing Page Page Using the Address Book or Speed Dialing Page On-Screen Remote Control Ending a Call Answering Calls Closing ViaVideo Page Using ViaVideo Calling Features Using the Remote Control Page Window Controls Picture in Picture (PIP) Minimize Window Information Screen Access Re-Size the ViaVideo Display Sending Snapshots Leaving a Callback Message Address Book and Speed Dial Using the Address Book Page Local and Global Address Book Entries Local Entries Global (ILS Server) Entries Page Using Speed Dial Controlling Audio and Video Controlling Audio Via the On-Screen Remote Via the Audio Screen Muting Video Page Collaboration and Application Sharing Multiple IP Addresses Page System Information and Diagnostics Using the System Information Screens Page Diagnostics Network Statistics Advanced Statistics Call Status Reset System Camera Calibration Generate Tone Setup General Page Directory Services LAN and Internet Page Page Page Software PC Software ViaVideo Software H.323 Setup H.323 Multiple IP Addresses Gatekeeper Dialing Speeds Quality of Service and Firewalls Page Page A Audio Connection PC with Speakers Page Headphones Only Headset with Attached Microphone B Network Connection Pi ck You r Co nne ctio n Typ e Simple Connection - Just a Modem, Thanks Page Configure Your Connection Router With Firewall Configure your ViaVideo for NAT Open and Assign Ports in the Firewall Before you Begin In Your Firewall In ViaVideo Router With Firewall, Using a DMZ Configure Your ViaVideo for NAT Assign your ViaVideo to the DMZ Through a Virtual Private Network Page Whats a Firewall? Opening Ports Port Number Assignation Is it Safe? Whats a DMZ? Whats a Network Address Translator? Page C Troubleshooting General Troubleshooting Audio Troubleshooting Page Video Troubleshooting Page Error Messages Installation Errors H.323 Errors