Appendix CTroubleshooting

Error Message

Explanation

Solution

 

 

 

Gatekeeper Discovery

You must allow ViaVideo to

Select Auto on the H.323

Required

discover the gatekeeper.

Gatekeeper setting

 

 

(System Info>Setup>H.323

 

 

Setup>H.323).

 

 

 

Gatekeeper Invalid Revision

Your gatekeeper may not

Check that your gatekeeper

 

support the correct version

supports H.323, version 3.

 

of H.323.

 

 

 

 

Gatekeeper Invalid Call

The gatekeeper has an

1. Check the Gatekeeper IP

Signal Address

invalid call signal address.

address.

 

 

2. Check that the

 

 

gatekeeper is still

 

 

operational and

 

 

configured correctly.

 

 

 

Gatekeeper Invalid RAS

The gatekeeper has an

1. Check the Gatekeeper IP

Address

invalid RAS Address.

address.

 

 

2. Check that the

 

 

gatekeeper is still

 

 

operational and

 

 

configured correctly.

 

 

 

Gatekeeper Invalid Terminal

The gatekeeper has an

Make sure your gatekeeper

Type

invalid terminal type.

has the correct terminal

 

 

type.

 

 

 

Gatekeeper Undefined

An unknown error has

1. Check the Gatekeeper IP

Reason

occurred with the

address.

 

gatekeeper.

2. Check that the

 

 

 

 

gatekeeper is still

 

 

operational and

 

 

configured correctly.

 

 

 

Gatekeeper Transport Not

Gatekeeper transport is not

Verify that your gatekeeper

Supported

supported.

supports IP.

 

 

 

Gatekeeper Full

The gatekeeper did not

Make sure that your User

Registration Required

receive full registration

Name and other registration

 

information.

information is not blank.

 

 

 

© Polycom, Inc.

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ViaVideo User’s Guide

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Polycom ViaVideo manual Gatekeeper setting, SetupH.323