Chapter | Polycom ViaVideo instruction

Chapter 1

ViaVideo Quick Start

To conserve network bandwidth, select a lower speed.

For more information about choosing line speeds, see “Dialing

Speeds,” on page 55.

4.Use your keyboard or the number buttons on the number pad to enter the IP number, and click Call.

5.While the call is connecting, ViaVideo shows the name and IP address of the party you are calling, and the calling speed. A call progress indicator is displayed on the lower left of the screen to indicate that the call is connecting. The progress indicator changes progressively to blue, yellow, orange, and green as your call completes.

Blue	Ringing, attempting connection to far site
Yellow	Far site reached, waiting for answer
Orange	Negotiating data transfer
Green	Connected

6.Once your call is connected, ViaVideo shows the far site video, and the on-screen remote is displayed to the right of your screen. For more information about how to use the on-screen remote, see “Using the Remote Control,” on page 16.

Note If the call does not go through, one of the following messages is displayed:

ViaVideo User’s Guide

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Polycom ViaVideo manual Chapter

Contents

ViaVideo User’s Guide Page Warranty Other RestrictionsTrademark Information Patent Information Important Safeguards Regulatory Notices FCC NoticeUnderwriters’ Laboratories’ Statement RADVision Statement Contents Audio Connection System Information and DiagnosticsNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii System Requirements and Installation Hardware Requirements Installing Hardware Installing SoftwareSoftware Requirements Starting ViaVideo Turn on the Camera Initial Setup ViaVideo built-in microphone Headset with microphone Placing a Call Using Manual DialingCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Ending a Call Answering Calls Closing ViaVideo Chapter Using ViaVideo Calling Features Using the Remote Control Hang Up Snapshot VolumeAudio Mute Information Screen Access Window ControlsPicture in Picture PIP Minimize Window Re-Size the ViaVideo Display Sending Snapshots Leaving a Callback Message Using the Address Book Address Book and Speed Dial Do This Local and Global Address Book Entries Local Entries Global ILS Server Entries Register This System When Powered On Go to the Directory Services screenDisplay Global Address Delete All Using Speed DialLock Controlling Audio and Video Controlling AudioVia the On-Screen Remote Dial Via the Audio Screen Muting Video Mute Auto Answer Calls in the Audio screen System Chapter Collaboration and Application Sharing Multiple IP Addresses Chapter System Information and Diagnostics Using the System Information Screens System Information and Diagnostics Diagnostics Network Statistics Audio Jitter Advanced StatisticsVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup Auto Start ViaVideo When Auto Start ViaVideo is selected General323 Auto Answer Show Half-Size Display When Show Half-Size Display is Show AnimationsUser Name Mail Directory Services LAN and Internet Register this system when starting ViaVideoDisplay Global Addresses Wins Resolution Default GatewayHost Name IP Address Audio Volume Control Master VolumeWave Volume Line PC Software SoftwareViaVideo Software Gatekeeper SetupDialing Speeds 323 Display IP Dialing Extension Multiple IP Addresses Gatekeeper Dialing Speeds Quality of Service and Firewalls Use Fixed Ports Auto discover NAT IP address NAT outside WAN addressIP Precedence Dynamic Bandwidth Chapter Audio Connection PC with Speakers PC with Headphones Headphones Only Headset with Attached Microphone Pick Your Connection Type Simple Connection Just a Modem, Thanks Router With NAT, No Firewall Router With Firewall, Using a DMZRouter With Firewall Configure Your Connection Through a Virtual Private Network When you select Auto discover NAT IP Address, ViaVideo Configure your ViaVideo for NATSelect the System is Behind a NAT option Open and Assign Ports in the Firewall System Information screen Router With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Port Number Assignation Opening PortsIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix General Troubleshooting Problem Explanation Solution Audio Troubleshooting InfoDiagnosticsGenerate Volume Controls Wave, and Master Video Troubleshooting Windows Control Panel InfoSetupH.323QOS Bandwidth option Error Messages Installation ErrorsErrors Error Message Explanation Solution Gatekeeper setting SetupH.323 Appendix C