Polycom ViaVideo manual Volume Controls, Wave, and Master

Appendix CTroubleshooting

Problem	Explanation		Solution
Low Audio	Audio levels are not set	1.	Check your sound levels
	correctly.		in the Volume Controls
			(right-click the speaker
			icon in the Windows
			toolbar). Check Line In,
			Wave, and Master
			Volume controls.
		2.	Check the volume control
			for your PC speakers.
Cannot hear the far side.	The far site is muted, or	See “No Audio” above.
	volume controls need to be
	adjusted.
Can hear the far site, but	The audio is muted,	1.	Make sure your audio is
they can not hear me.	microphone settings are		not muted.
	incorrect, or the audio	2.	Make sure the far site has
	connection is not correct.
			the volume set correctly.
		3.	Check your microphone
			settings in System
			Info>Setup>Audio.

© Polycom, Inc. 79 ViaVideo User’s Guide